Article ID: 821246 - View products that this article applies to.
You may experience an excessive delay when you open, save, close, delete, or print Microsoft Office documents through a network share.
This behavior may occur if there is a conflict between McAfee NetShield 4.5 or Computer Associates Inoculan and the ArcServe Open File Agent.
To resolve this behavior, obtain the Backup Agent for Open Files hotfix from Computer Associates. For more information about how to do this, visit the following Computer Associates Web site:
http://ca.com/supportMicrosoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
This hotfix from Computer Associates replaces the Ofant.sys file version 188.8.131.528 with the new version of the file. The new version of the file has the following version number: 10.0.0.844. You must restart the server after you apply the hotfix.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/822219/ )You Experience Slow File Server Performance and Delays Occur When You Work With Files That Are Located on a File Server
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Article ID: 821246 - Last Review: January 6, 2006 - Revision: 2.4