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BUG: You cannot change printers when you print from the Message pane in Outlook 2003

Support for Office 2003 has ended

Microsoft ended support for Office 2003 on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

SYMPTOMS
In Microsoft Office Outlook 2003, if you print a message from the Message pane, you cannot change the printer driver from the default printer. This behavior occurs when you print by clicking Print on the File menu.
CAUSE
This behavior occurs when the message that you are printing uses HTML formatting. In the Message pane, if you select an e-mail message that does not use HTML formatting, you can change the printer driver to a different printer driver.
WORKAROUND
To work around this behavior, follow these steps:
  1. On the File menu, click Print.
  2. Under Print Style, click Table Style.
  3. Change the printer driver to a different printer than the one currently selected.
  4. Under Print Style, click Memo Style.
  5. Click OK.
STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.
OL11 OL2003
Properties

Article ID: 821297 - Last Review: 07/27/2006 22:47:36 - Revision: 2.5

  • Microsoft Office Outlook 2003
  • Microsoft Office Outlook 2003 with Business Contact Manager
  • kbbug kbnofix KB821297
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