Article ID: 821449 - View products that this article applies to.
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When you change your password while you log on to Windows, you may not authenticate successfully with a third-party network provider. For example, a user logs on to Windows and Citrix MetaFrame with a new password, the Windows password is successful, but the Citrix MetaFrame password is not successful.
This problem occurs because Windows sends the old password to the third-party network provider when you change your password while you log on to Windows.
Windows XP service pack informationTo resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/322389/EN-US/ )How to obtain the latest Windows XP service pack
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
File InformationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Note Because of file dependencies, this hotfix requires Windows XP SP1.
Date Time Version Size File name Platform -------------------------------------------------------------------- 11-May-2003 23:26 220.127.116.11 24,576 Xpsp1hfm.exe X86 21-Mar-2003 23:55 18.104.22.168 59,904 Xpsp1hfm.exe IA64 21-May-2003 20:45 5.1.2600.105 1,264,640 Msgina.dll IA64 09-Nov-2002 14:32 5.1.2600.105 968,704 Wmsgina.dll X86 21-May-2003 19:12 5.1.2600.1224 1,266,176 Msgina.dll IA64 19-May-2003 21:48 5.1.2600.1224 969,216 Wmsgina.dll X86
Windows 2000 Server
Note Because of file dependencies, this hotfix requires Windows 2000 SP4.
Date Time Version Size File name ------------------------------------------------------ 19-May-2003 19:34 5.0.2195.6746 333,072 Msgina.dll
Windows XPMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.
Windows 2000 ServerMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Article ID: 821449 - Last Review: January 12, 2015 - Revision: 4.0