Deadlock on Wldap32.dll Causes InetInfo.exe to Stop Responding

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Symptoms
Your Windows 2000-based computer may experience some of or all the following symptoms:
  • Port 25 connections are refused.
  • Server performance is sluggish.
  • Microsoft Exchange Server does not deliver mail.
  • Performance Monitor stops responding (hangs).
Cause
This issue may occur if the InetInfo.exe program stops responding while it tries to link with a deadlocked Wldap32.dll client library.
Resolution
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name   -----------------------------------------------------------   19-Jun-2003  20:24  5.0.2195.6748     124,688  Adsldp.dll          19-Jun-2003  20:24  5.0.2195.6748     132,368  Adsldpc.dll         19-Jun-2003  20:24  5.0.2195.6748      63,760  Adsmsext.dll        19-Jun-2003  20:24  5.0.2195.6743     381,200  Advapi32.dll        06-Jun-2003  19:53  5.0.2195.6753      69,392  Browser.dll         19-Jun-2003  20:24  5.0.2195.6680     134,928  Dnsapi.dll          19-Jun-2003  20:24  5.0.2195.6663      92,432  Dnsrslvr.dll        19-Jun-2003  20:24  5.0.2195.6753      47,376  Eventlog.dll        19-Jun-2003  20:24  5.0.2195.6747     148,240  Kdcsvc.dll          18-Jun-2003  17:43  5.0.2195.6758     205,072  Kerberos.dll        26-Mar-2003  21:37  5.0.2195.6695      71,888  Ksecdd.sys   28-May-2003  20:39  5.0.2195.6749     509,712  Lsasrv.dll          28-May-2003  20:39  5.0.2195.6749      33,552  Lsass.exe           05-Apr-2003  00:12  5.0.2195.6680     117,520  Msv1_0.dll          19-Jun-2003  20:24  5.0.2195.6601     311,568  Netapi32.dll        19-Jun-2003  20:24  5.0.2195.6695     371,984  Netlogon.dll        19-Jun-2003  20:24  5.0.2195.6697   1,040,144  Ntdsa.dll           19-Jun-2003  20:24  5.0.2195.6742     392,464  Samsrv.dll          19-Jun-2003  20:24  5.0.2195.6737     131,344  Scecli.dll          19-Jun-2003  20:24  5.0.2195.6737     306,448  Scesrv.dll          17-Jun-2003  17:54  5.0.2195.6756   4,576,768  Sp3res.dll          19-Jun-2003  20:24  5.0.2195.6601      51,472  W32time.dll         16-Aug-2002  13:32  5.0.2195.6601      57,104  W32tm.exe           19-Jun-2003  20:24  5.0.2195.6741     126,224  Wldap32.dll     
Workaround
To work around this issue, restart InetInfo.exe.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
freeze crash
Properties

Article ID: 821471 - Last Review: 01/10/2015 14:04:56 - Revision: 3.0

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Advanced Server
  • kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbbug KB821471
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