You receive a password prompt when you close a Word 2007 or Word 2003 document in Internet Explorer 5.0 or later versions

This article has been archived. It is offered "as is" and will no longer be updated.
For a Microsoft Word 2002 version of this article, see 324328.
SYMPTOMS
If you use Internet Explorer to open a Microsoft Office Word 2007 or Microsoft Office Word 2003 document in a Web site, and you either click Back or close your Web browser window, you may be prompted to type a user name and password.

Also, if you open a read-only Word document directly from a Web server, and then close Word, the Authentication dialog box may appear.
CAUSE
This problem may occur if Internet Explorer tries to write the document file name to the list of most recently used files. To write the file name to the most recently used list, Internet Explorer tries to obtain read/write access to the document.

This problem may also occur if Internet Explorer tries to add the Word document to the most recently used list when the client has a Web folder that points to the Web server where the Word document resides. For example, this problem occurs if you locate the Word document at http://www.example.com/word.doc, and you also have a Web folder that points to http://www.example.com. By default, the Web folder is trying to gain read/write access to the document.

Note In this example, www.example.com represents the name of your Web server.
RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this problem, you must add the DontAddToMRUIfURL registry value. To do this, follow these steps:
  1. Click Start, and then click Run.
  2. In the Run dialog box, type regedit, and then click OK.
  3. In Registry Editor, locate the appropriate registry subkey:
    • Word 2007
      HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Options
    • Word 2003
      HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word\Options
  4. Click Options, on the Edit menu, point to New, and then click DWORD Value.
  5. Type DontAddToMRUIfURL, and then press ENTER.
  6. Click DontAddToMRUIfURL, on the Edit menu, click Modify.
  7. In the Value data box, type 1, and then click OK.
  8. On the File menu, click Exit to quit Registry Editor.
STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.
WD2003 WD2007
Properties

Article ID: 822128 - Last Review: 01/12/2015 21:56:17 - Revision: 4.3

  • Microsoft Office Word 2007
  • Microsoft Office Word 2003
  • Microsoft Internet Explorer 5.01
  • Microsoft Internet Explorer 5.01
  • Microsoft Internet Explorer 5.01 Service Pack 1
  • Microsoft Internet Explorer 5.01 Service Pack 1
  • Microsoft Internet Explorer 5.01 Service Pack 2
  • Microsoft Internet Explorer 5.01 Service Pack 2
  • Microsoft Internet Explorer 5.01 Service Pack 3
  • Microsoft Internet Explorer 5.5
  • Microsoft Internet Explorer 5.5
  • Microsoft Internet Explorer 5.5
  • Microsoft Internet Explorer 6.0
  • kbnosurvey kbarchive kbregistry kbbug KB822128
Feedback