A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix. Note
If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note
The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
You must have Microsoft Windows 2000 Service Pack 3 installed to install this fix.
You must restart your computer after you apply this hotfix.
Hotfix Replacement Information
The hotfix that is described in this article does not replace any other hotfix.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone
tab in the Date and Time tool in Control Panel.
Date Time Version Size File name----------------------------------------------------------17-Jul-2003 17:48 5.0.2195.6738 42,256 Basesrv.dll 17-Jan-2003 16:06 5.0.2195.6656 236,304 Cmd.exe 17-Jul-2003 17:48 5.0.2195.6762 222,992 Gdi32.dll 17-Jul-2003 17:48 5.0.2195.6741 711,440 Kernel32.dll 17-Jul-2003 17:48 5.0.2195.6751 333,072 Msgina.dll 08-Apr-2003 05:54 5.0.2195.6701 90,232 Rdpwd.sys 15-Jul-2003 22:08 5.0.2195.6776 4,858,368 Sp3res.dll 17-Jul-2003 17:48 5.0.2195.6785 380,176 User32.dll 17-Jul-2003 17:48 5.0.2195.6745 385,808 Userenv.dll 16-Jul-2003 23:32 5.0.2195.6784 1,628,784 Win32k.sys 17-Jul-2003 17:20 5.0.2195.6785 182,032 Winlogon.exe 17-Jul-2003 17:48 5.0.2195.6775 243,984 Winsrv.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.