Custom Form Action Causes Outlook to Quit Unexpectedly

This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
When you click a custom action on a form in Outlook 2002, Outlook may quit unexpectedly and you may receive the following error message:
Microsoft Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.
When you view the details of the error message, you receive an error signature that is similar to the following:
   AppName      AppVer       ModName     ModVer       Offset   -----------------------------------------------------------   Outlook.exe  10.0.2627.1  Outlib.dll  10.0.2627.1  0009ab7c
CAUSE
This problem may occur if the custom action on the form is set to forward as an appointment.
RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack

Hotfix Information

How to Obtain the Hotfix

This issue is fixed in the Outlook 2002 Post-Service Pack 2 Hotfix Package June 20, 2003 . For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
822868 Availability of the Outlook 2002 Post-Service Pack 2 Hotfix Package: June 20, 2003
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.
OfficeQFE 8716
Properties

Article ID: 822558 - Last Review: 10/26/2013 18:58:15 - Revision: 5.1

Microsoft Outlook 2002 Standard Edition

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