Article ID: 822761 - View products that this article applies to.
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When you start one of the Microsoft Encarta products listed in the "Applies to" section, one or more of the following symptoms may occur:
This issue occurs when Shockwave was not installed correctly. Generally, this behavior occurs if Shockwave was already installed on your computer before you installed the Encarta product. However, the program that installed Shockwave did not install a complete version of the program.
To resolve this issue, remove Shockwave, and then reinstall Shockwave from the Encarta CD-ROM or DVD. To do so, follow these steps.
Reinstall Shockwave from the Encarta Software
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Article ID: 822761 - Last Review: January 12, 2015 - Revision: 6.0