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Spooler Failure Causes High CPU Usage in the Winlogon.exe and Spoolsv.exe Processes on a Windows 2000 Terminal Server

This article applies to Windows 2000. Support for Windows 2000 ends on July 13, 2010. The Windows 2000 End-of-Support Solution Center is a starting point for planning your migration strategy from Windows 2000. For more information see the Microsoft Support Lifecycle Policy.
When you monitor the CPU usage of a Windows 2000-based Terminal server (a server that has Terminal Server enabled) that supports users who print from Terminal Services sessions, you notice that the server is experiencing high CPU load in the Winlogon.exe and Spoolsv.exe processes.
This problem occurs when the print spooler stops responding on the Terminal server. A spooler failure can be identified by information in the application event log or in the Drwtsn32.log on the Terminal server. The log indicates that the Spoolsv.exe process has terminated unexpectedly.

Note The Drwtsn32.log file path is drive:\Documents and Settings\All Users\Documents\DrWatson\Drwtsn32.log.

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File Information

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time    Version          Size      File name   ------------------------------------------------------------   11-Jun-2003  18:16   5.0.2195.6748    124,688   Adsldp.dll   11-Jun-2003  18:16   5.0.2195.6748    132,368   Adsldpc.dll   11-Jun-2003  18:16   5.0.2195.6748     63,760   Adsmsext.dll   11-Jun-2003  18:16   5.0.2195.6743    381,200   Advapi32.dll   06-Jun-2003  17:53   5.0.2195.6753     69,392   Browser.dll   11-Jun-2003  18:16   5.0.2195.6680    134,928   Dnsapi.dll   11-Jun-2003  18:16   5.0.2195.6663     92,432   Dnsrslvr.dll   11-Jun-2003  18:16   5.0.2195.6753     47,376   Eventlog.dll   11-Jun-2003  18:16   5.0.2195.6747    148,240   Kdcsvc.dll   20-May-2003  16:49   5.0.2195.6747    205,072   Kerberos.dll   26-Mar-2003  19:37   5.0.2195.6695     71,888   Ksecdd.sys   28-May-2003  18:39   5.0.2195.6749    509,712   Lsasrv.dll   28-May-2003  18:39   5.0.2195.6749     33,552   Lsass.exe   04-Apr-2003  22:12   5.0.2195.6680    117,520   Msv1_0.dll   11-Jun-2003  18:16   5.0.2195.6601    311,568   Netapi32.dll   11-Jun-2003  18:16   5.0.2195.6695    371,984   Netlogon.dll   11-Jun-2003  18:16   5.0.2195.6697  1,040,144   Ntdsa.dll   11-Jun-2003  18:16   5.0.2195.6745     66,320   Ntprint.dll   11-Jun-2003  18:16   5.0.2195.6692    994,064   Ole32.dll   11-Jun-2003  18:16   5.0.2195.6745    381,712   Printui.dll   11-Jun-2003  18:16   5.0.2195.6753    432,400   Rpcrt4.dll   11-Jun-2003  18:16   5.0.2195.6702    187,664   Rpcss.dll   11-Jun-2003  18:16   5.0.2195.6742    392,464   Samsrv.dll   11-Jun-2003  18:16   5.0.2195.6737    131,344   Scecli.dll   11-Jun-2003  18:16   5.0.2195.6737    306,448   Scesrv.dll   29-May-2003  21:22   5.0.2195.6748  4,576,256   Sp3res.dll   11-Jun-2003  18:16   5.0.2195.6601     51,472   W32time.dll   16-Aug-2002  11:32   5.0.2195.6601     57,104   W32tm.exe   11-Jun-2003  18:16   5.0.2195.6741    126,224   Wldap32.dll   11-Jun-2003  18:16   5.0.2195.6754     57,104   Wlnotify.dll

Note Because of file dependencies, this update requires Windows 2000 Service Pack 4 (SP4).

For additional information about how to obtain Windows 2000 SP4, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack

This problem can be prevented if you determine the cause of the spooler instability and eliminate it. To do this, use the process of elimination: Remove third-party printer drivers, remove port monitors, or investigate the contents of the User.dmp file that is produced at the time of the spooler failure.

Note The default User.dmp file path is drive:\Documents and Settings\All Users\Documents\DrWatson.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New Naming Schema for Microsoft Windows Hotfix Packages

Article ID: 822834 - Last Review: 10/26/2006 18:14:00 - Revision: 2.8

  • Microsoft Windows 2000 Server
  • kbautohotfix kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB822834