Microsoft thanks you for taking the time to send us information about the program error that you just experienced. After investigating error reports provided by users, our engineers devised a workaround for this problem. This article contains information that may help you avoid encountering this problem again in the future.
This article discusses a problem that can have the following error signatures:
App Name App Version Module Name Module Version Offset -------------------------------------------------------------------------- Outlook.exe 10.0.xxxx.x Hawkex.dll version 0000ebbc
where xxxx.x is a number that is later than 2605.0, and version is later than 6.1.1008.1.
Additionally, other offsets are possible.
If you do one of the following
Start Outlook 2003.
Open an e-mail message in Outlook 2003.
you may receive the following error message:
Microsoft Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.
To see what data this error report contains, click here.
When you view the data in the error report, the error report contains an error signature that is similar to the one that is listed at the beginning of this article.
This behavior may occur if the Network Associates McAfee Hawkex add-in is installed on your computer.
To resolve this behavior, contact Network Associates to inquire about the availability of a fix for this behavior.
To work around this behavior, remove the McAfee Hawkex add-in. To do this:
Quit Outlook 2003.
Click Start, and then click Run.
In the Open box, type outlook.exe /safe, and then click OK.
On the Tools menu, click Options.
On the Other tab, click Advanced Options.
In the Advanced Options dialog box, click Add-In Manager.
Click to select the check boxes of all the add-ins that you require except for the McAfee Hawkex add-in, and then click OK.
In the Advanced Options dialog box, click OK, and then click OK in the Options dialog box.
Quit and restart Outlook 2003.
For additional information about how to remove the McAfee Hawkex add-in from earlier versions of Microsoft Outlook, click the following article number to view the article in the Microsoft Knowledge Base:
313967 OAER: Outlook Stops Responding With an Error That References Hawkex.dll When You Start Outlook or When You Open a Message
For more information about the McAfee Hawkex add-in, visit the following McAfee Web site:
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