Article ID: 823132 - View products that this article applies to.
Thank You for Your Help!
Microsoft thanks you for taking the time to send us information about the program error that you just experienced. After investigating error reports provided by users, our engineers devised a workaround for this problem. This article contains information that may help you avoid encountering this problem again in the future.
ERROR SIGNATUREThis article discusses a problem that can have the following error signatures:
where xxxx.x is a number that is later than 2605.0, and version is later than 6.1.1008.1.
App Name App Version Module Name Module Version Offset -------------------------------------------------------------------------- Outlook.exe 10.0.xxxx.x Hawkex.dll version 0000ebbc
Additionally, other offsets are possible.
If you do one of the following
When you view the data in the error report, the error report contains an error signature that is similar to the one that is listed at the beginning of this article.
Microsoft Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.
To see what data this error report contains, click here.
This behavior may occur if the Network Associates McAfee Hawkex add-in is installed on your computer.
To resolve this behavior, contact Network Associates to inquire about the availability of a fix for this behavior.
To work around this behavior, remove the McAfee Hawkex add-in. To do this:
For additional information about how to remove the McAfee Hawkex add-in from earlier versions of Microsoft Outlook, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/313967/ )OAER: Outlook Stops Responding With an Error That References Hawkex.dll When You Start Outlook or When You Open a Message
For more information about the McAfee Hawkex add-in, visit the following McAfee Web site:
http://www.mcafee.comFor information about how to contact the companies mentioned in this article, visit the following Microsoft Web site:
http://support.microsoft.com/gp/vendorsMicrosoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
The Office Error Reporting dialog box that appears when an error occurs results in a fatal event in the program. The Office Error Reporting dialog box includes a button to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to try to identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/289508/ )How to Read Error Signature from Office Application Error Reporting If Program Quits Unexpectedly
Article ID: 823132 - Last Review: September 20, 2011 - Revision: 6.0