You are currently offline, waiting for your internet to reconnect

Hyperlinks do not work in Outlook Express or in Word

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

Problem description
In Microsoft Outlook Express or in Microsoft Word, nothing happens when you click a hyperlink.

To have us fix this problem for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.
Fix it for me
To fix this problem automatically, click the Fix it button or link. Click Runin the File Downloaddialog box, and follow the steps in the Fix it wizard.

Notethis wizard may be in English only; however, the automatic fix also works for other language versions of Windows.

Noteif you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Next, go to the "Did this fix the problem?" section.
Let me fix it myself
To fix this problem, follow these steps:
  1. Click Start, click Run, type the following command in the Run dialog box, and then click OK:
    regsvr32 urlmon.dll
  2. Repeat step 1 for each of the following commands:

    regsvr32 mshtml.dll
    regsvr32 shdocvw.dll
    regsvr32 browseui.dll
    regsvr32 msjava.dll
Did this fix the problem?
Check whether the problem is fixed by clicking a hyperlink in Outlook Express or in Word. If the hyperlink works, you are finished with this article. If the problem is not fixed, you can contact support.
fixit fix it

Article ID: 823301 - Last Review: 09/23/2011 21:23:00 - Revision: 4.0

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Windows 7 Beta
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Starter
  • Windows Vista Ultimate
  • kbexpertiseinter kbsurveynew kbmsifixme kbfixme kbprb KB823301