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The Disk Cleanup tool stops responding

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

When you try to run the Windows XP Disk Cleanup tool, it may stop responding.
This problem occurs because you have a corrupted temporary file on the computer.

How to remove temporary files

To resolve this problem, delete all the files in the current user's Temp folder, and then delete all the user's temporary Internet files. To do this, follow these steps:
  1. Click Start, click Run, type %temp%, and then click OK to open the Temp folder.
  2. In the Temp folder, click Select All on the Edit menu, press the DELETE key, and then click Yes to confirm that you want to send all the items to the Recycle Bin.
  3. Click Start, click Control Panel, and then double-click Internet Options.
  4. On the General tab, click Delete Files.
  5. Click to select the Delete all offline content check box, and then click OK.
  6. Click Start, and then click My Computer.
  7. Right-click the drive that you want to clean, and then click Properties.
  8. Click Disk Cleanup to run the Disk Cleanup tool again.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
310312 Description of the Disk Cleanup Tool in Windows XP

Article ID: 823302 - Last Review: 08/25/2010 20:45:00 - Revision: 2.0

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • kbhowto kbprb KB823302