The Disk Cleanup tool stops responding

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
When you try to run the Windows XP Disk Cleanup tool, it may stop responding.
CAUSE
This problem occurs because you have a corrupted temporary file on the computer.
RESOLUTION

How to remove temporary files

To resolve this problem, delete all the files in the current user's Temp folder, and then delete all the user's temporary Internet files. To do this, follow these steps:
  1. Click Start, click Run, type %temp%, and then click OK to open the Temp folder.
  2. In the Temp folder, click Select All on the Edit menu, press the DELETE key, and then click Yes to confirm that you want to send all the items to the Recycle Bin.
  3. Click Start, click Control Panel, and then double-click Internet Options.
  4. On the General tab, click Delete Files.
  5. Click to select the Delete all offline content check box, and then click OK.
  6. Click Start, and then click My Computer.
  7. Right-click the drive that you want to clean, and then click Properties.
  8. Click Disk Cleanup to run the Disk Cleanup tool again.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
REFERENCES
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
310312 Description of the Disk Cleanup Tool in Windows XP
Properties

Article ID: 823302 - Last Review: 12/08/2015 03:21:02 - Revision: 2.0

Microsoft Windows XP Home Edition, Microsoft Windows XP Professional

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