This article has been archived. It is offered "as is" and will no longer be updated.
When you print from a Microsoft Office XP program with an Image Color Matching (ICM) profile to a color printer, you notice no difference in the printed color output than when you print without ICM.
Note You may also experience this problem when you use newer HP printer drivers to display similar color output that was possible with older HP printer drivers.
This problem occurs because changes in the ICM profile are being ignored.
How to Obtain the Hotfix
This issue is fixed in the Office XP Post-Service Pack 2 Hotfix Package July 3, 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
823327 Availability of the Office XP Post-Service Pack 2 Hotfix Package: July 3, 2003
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.