Article ID: 823719 - View products that this article applies to.
This article has been archived. It is offered "as is" and will no longer be updated.
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/256986/ )Description of the Microsoft Windows Registry
Your MAPI program stops responding for approximately 1 to 2 minutes. You may receive an error message that is similar to the following:
This problem may occur if all the following conditions are true:
Unlike Microsoft Outlook 2002 and Microsoft Office Outlook 2003, the MAPI address book provider that is included with Exchange 2000 cannot resubmit a query to the Exchange server for a different global catalog server when the current global catalog server is unavailable.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Note Because of file dependencies, this update requires Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
Date Time Version Size File name -------------------------------------------------------------- 25-Sep-2003 04:30 6.0.6515.0 167,936 Emsabp32.dll
(https://support.microsoft.com/kb/301378/ )How to obtain the latest Exchange 2000 Server service pack
To work around this problem, restart your MAPI program. When you restart your MAPI program, your program is pointed to an available global catalog server during the logon process.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
After you install the hotfix, you must edit the registry to enable the hotfix for your MAPI user profile.
Note You must update the registry for each user profile that you want the hotfix to apply to.
Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
(https://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates