Article ID: 823767 - View products that this article applies to.
This article has been archived. It is offered "as is" and will no longer be updated.
On a computer that is running Windows 2000, you may experience one of the following problems:
Under some conditions, the logical unit number (LUN) queue may stop responding when the class driver requests the small computer system interface (SCSI) port driver to flush the queue. If the queue contains a pending request, the port driver may not flush the queue and Windows 2000 may stop responding.
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesYou must have Windows 2000 Service Pack 3 (SP3) installed to install this update.
Restart RequirementYou do not have to restart your computer after you apply this hotfix.
Hotfix Replacement InformationThis hotfix does not replace any other hotfixes.
File InformationThe English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name --------------------------------------------------------- 01-Jul-2003 21:12 5.0.2195.6766 74,192 Scsiport.sys
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
For additional information about Remote Storage, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/234776/ )Remote Storage Services Recommended Practices
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/816915/ )New Naming Schema for Microsoft Windows Hotfix Packages
Article ID: 823767 - Last Review: October 26, 2013 - Revision: 2.6