Internet Explorer Stops Responding When You Open an FTP Site

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If the following conditions are true, Microsoft Internet Explorer may stop responding when you open an FTP site that is four or five folders deep:
  • You are using Internet Explorer 6 Service Pack 1 (SP1) on a computer that is running Microsoft Windows XP SP1.

  • The Enable folder view for FTP sites check box in the advanced Internet options is selected.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The Windows XP version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size     File name   -------------------------------------------------------     18-Jul-2003  21:34  6.0.2800.1250  230,400  Msieftp.dll 
Microsoft has confirmed that this is a problem in Windows XP Service Pack 1.
To turn on folder view for FTP sites, follow these steps:
  1. Start Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. On the Advanced tab, click to select the Enable folder view for FTP sites check box.

Article ID: 823837 - Last Review: 01/16/2015 11:51:00 - Revision: 4.0

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