Article ID: 824035 - View products that this article applies to.
When you try to access a site that is hosted in Microsoft Internet Information Services (IIS) and that is configured to use Secure Sockets Layer (SSL) by using the HTTPS protocol, you may receive the following error message:
The following error message is logged in the Web server event logs:
Page cannot be displayed
Event Type: Error
Event Source: Schannel
Event Category: None
Event ID: 36869
Time: 9:12:46 AM
Description: The SSL server credential's certificate does not have a private key information property attached to it. This most often occurs when a certificate is backed up incorrectly and then later restored. This message can also indicate a certificate enrollment failure.
This problem occurs because the Web site has been bound to a certificate that does not have a matching private key. If you try to export this certificate from the Certificates Microsoft Management Console (MMC), you do not have the option to export the private key. When you try to export the certificate, you receive the following warning message:
#You DON'T have a private key that corresponds to this certificate.
To resolve the problem, create a new certificate with a private key. To do this, follow these steps:
(https://support.microsoft.com/kb/889651/ )How to assign a private key to a new certificate after you use the Certificates snap-in to delete the original certificate in Internet Information Services
Article ID: 824035 - Last Review: September 20, 2012 - Revision: 2.0