Article ID: 824894 - View products that this article applies to.
For a Windows 95, Microsoft Windows 98, or Microsoft Windows Millennium Edition (Me) version of this article, see 248263
When you try to install one of the programs listed in the "Applies to" section on a computer that is running Microsoft Windows 2000 or Microsoft Windows XP, you may receive an error message that resembles one of the following:
Error 1305. Error reading from file: filename
Error reading from file: filename
This issue may occur if one or more of the following conditions are true:
To resolve this issue, use one or more of the following methods in the order that they appear. At the end of each method, try to install the program. If the method does not resolve the issue, continue to the next method.
Method 1: Examine the CD or DVDExamine the CD or DVD for visible damage. If you experience issues with a DVD disc, make sure that you insert the DVD in a DVD drive instead of a CD or a DVD drive. If this does not resolve the issue, continue to the next method
Method 2: Clean the program CD or DVDClean the program CD or DVD. To do this, use a commercial CD or DVD cleaning kit, or gently wipe the silver side of the CD or DVD with a soft, lint-free cotton cloth from the center of the CD or DVD outward. Do not use paper cloth. Paper cloth can scratch the plastic and leave streaks, and do not use a circular motion when you wipe the CDM or DVD. Dry the CD or DVD thoroughly before you insert it in the CD or DVD drive.
Method 3: Test the CD or DVD in another driveTry the CD or DVD in another drive. If the CD or DVD works in a different drive, then the issue may be that the original drive is not reading the CD or DVD correctly. Contact your computer manufacturer, CD, or DVD drive manufacturer.
Method 4: Clean the CD or DVD driveClean the CD or DVD drive by using a CD or a DVD drive cleaning disc if you have one. Drive cleaning discs are available in most computer or home electronics stores.
Method 5: Quit unnecessary softwareOther programs, such as antivirus, firewall, or anti-crash software, may interfere with the reading of the CD or DVD. To quit all visible programs, right-click each icon in the notification area, and then click Exit, Quit, Close, or Disable (if these options are available).
Method 6: Look for known issues with the drive or recording softwareSearch the Microsoft Knowledge Base for your brand and model of CD or DVD drive. Known issues with specific drives may be found in the Knowledge Base. If your computer includes CD-R or CD/RW recording (burning) software or packet-writing software, search the Microsoft Knowledge Base for known issues with the software. To view the Microsoft Knowledge Base, visit the following Microsoft Web site:
Method 7: Look for drive firmware updatesContact the manufacturer of your computer or CD or DVD drive to see if software updates for your drive are available. These are referred to as "firmware" updates. Occasionally updates are issued that can resolve issues where the drive can read most, but not all, discs.
Method 8: Disable Direct Memory Access (DMA) for the CD or DVD driveNote To disable Direct Memory Access (DMA) for the CD or DVD drive, follow these steps.
Windows XP onlyNote If your drive is not listed, you probably have a small computer system interface (SCSI) drive. DMA options are not available for SCSI drives.
(https://support.microsoft.com/kb/266700/ )How to troubleshoot installation from a CD or DVD for Office XP
Method 9: Remove duplicate drives
Step 1: Locate duplicate drives
Step 2: Restart Windows in Safe modeTo restart Windows in Safe mode, follow these steps
Step 3: Remove Duplicate DevicesIf you see new copies of a device that is in the list of devices that you noted in step 1 in method 9, verify the properties of each copy of the device. If the properties for the device match the properties that you recorded, keep the device. If the properties for the device do not match the properties that you recorded, remove the device.
Method 10: Clean boot your computerUse a clean boot to restart your computer and see if the issue persists. A clean boot is a way to create a clean environment. When you start your computer by using a clean boot, Microsoft Windows starts and loads only basic devices and services. For more information about how to use a clean boot, see the "More Information" section.
To restart your computer by using a clean boot, follow these steps.
Windows XP onlyNote You cannot restart a Windows 2000-based computer by using a clean boot procedure.
Method 11: Install the most recent version of MDACNote If you are getting these symptoms with Encarta products, go to Method 12.
http://msdn.microsoft.com/downloadsIf this does not resolve the issue, continue to the next method.
Method 12: Look for alternative installation locationsIf your computer is connected to a network, you may be able to share the Microsoft product's CD or DVD drive to another computer's CD or DVD drive. If you can share another computer's CD or DVD drive, insert the product's CD or DVD in that drive, and then from your workstation, connect to the other computer and run Setup. To do so, follow these steps where server is the name of the computer where the CD or DVD is located, and cdrom is the share name of the CD or DVD drive:
For more information about how to troubleshoot CD or DVD read issues, click the following article number to view the article in the Microsoft Knowledge Base:
218617For more information about how to perform a clean boot in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/218617/ )How to troubleshoot common problems that occur when a Windows 98-based or Windows Millennium Edition-based computer cannot read a CD or a DVD
310353For more information about how to troubleshoot CD issues in Windows 2000 and Microsoft Windows NT, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/310353/ )How to configure Windows XP to start in a "clean boot" state
126380For more information about how to troubleshoot CD issues in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/126380/ )Troubleshooting CD-ROM problems in Windows 2000 and Windows NT
(https://support.microsoft.com/kb/314096/ )Advanced troubleshooting for issues that occur when you are installing a new CD or DVD drive on Windows XP
For information about your hardware manufacturer, visit the following Web site:
For help with CD or DVD drive problems in Windows Vista, visit the following Microsoft web page:
Fix problems in which your CD or DVD drive cannot read or write media in Windows
Article ID: 824894 - Last Review: September 22, 2011 - Revision: 2.0