STOP 0x0000001E Error on Your Windows 2000-Based Server When an NTVDM Process Runs

This article has been archived. It is offered "as is" and will no longer be updated.
Your Microsoft Windows 2000 Server-based computer stops responding, and you receive the following Stop error message:
STOP: 0x0000001E (0xC0000005, 0x77F8DD1B, 0x000000BC, 0x0106C108)
This problem may occur when your Windows 2000-based server is running Microsoft Windows NT Virtual DOS Machine (NTVDM), a process that simulates a 16-bit Windows environment so that 16-bit programs can run as if they were being run on an MS-DOS-based computer.

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File Information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date         Time   Version            Size    File name-----------------------------------------------------------13-Sep-2003  16:59  5.0.2195.6820      29,712  Mountmgr.sys18-Sep-2003  00:10  5.0.2195.6822   1,697,792  Ntkrnlmp.exe18-Sep-2003  00:10  5.0.2195.6822   1,697,024  Ntkrnlpa.exe18-Sep-2003  00:10  5.0.2195.6822   1,717,824  Ntkrpamp.exe18-Sep-2003  00:10  5.0.2195.6822   1,675,392  Ntoskrnl.exe     
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
More information
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New Naming Schema for Microsoft Windows Hotfix Packages

Article ID: 824910 - Last Review: 01/06/2015 13:02:53 - Revision: 3.0

Microsoft Windows 2000 Server, Microsoft Windows 2000 Advanced Server

  • kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbbug kbfix kbwin2000presp5fix KB824910