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Error message when you open the properties of a network connection: "An unexpected error occurred"

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Support for Windows Server 2003 ended on July 14, 2015

Microsoft ended support for Windows Server 2003 on July 14, 2015. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

Symptoms
When you open the properties of a network connection in the Network Connections folder, you may receive the following error message:
An unexpected error occurred.
Cause
This problem may occur if some registry settings are damaged. The damaged registry settings may prevent you from viewing the properties of the network connection in the Network Connections folder.
Workaround
To work around this problem, reregister the Netshell.dll file. To do so, follow these steps:
  1. Click Start, and then click Run.
  2. In the Open box, type regsvr32 %systemroot%\system32\netshell.dll, and then click OK.
  3. In the RegSvr32 dialog box, click OK.
Test to see if you can open the properties of the network connection in the Network Connections folder.

If the issue is resolved, you do not have to follow the remaining steps in this article. If the issue persists, and you receive the error message that is mentioned in the “Symptoms” section of this article, follow these steps:
  1. Click Start, and then click Run.
  2. In the Open box, type regsvr32 %systemroot%\system32\ole32.dll, and then click OK.
  3. In the RegSvr32 dialog box, click OK.
  4. Restart the computer.
error network access open properties property unexpected
Properties

Article ID: 824923 - Last Review: 06/20/2014 08:15:00 - Revision: 3.0

  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • kbnofix kberrmsg kbbug KB824923
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