You must have Administrator rights to install applications on a Windows-based device that is running ActiveSync 3.6

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If you try to install an application on a Microsoft Windows-based device, and the installation process requires Microsoft ActiveSync 3.6, you may receive one of the following error messages:
Message 1
The installShield Engine (iKernel.exe) could not be installed.
IKernel.exe could not be copied to 'C:\Program Files\Common Files\InstallShield\Engine\6\Intel 32'.
Make sure that you have the appropriate privileges to copy files to this folder. (0x5)
Message 2
"Invalid Windows CE Setup Files: Application Manager cannot install this application on your mobile device due to an invalid setup file. Reinstall and try again."
More information
To install any application on a Windows-based device, you must have Administrator rights because some files that can be changed or updated are system files. To change system files, you must have Administrator rights. Restricted rights and Standard rights are insufficient. Do not change the current applications to remove all the applications except ActiveSync. If you leave the other applications listed, searches may be more inclusive.

Article ID: 825676 - Last Review: 06/20/2014 08:17:00 - Revision: 5.0

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