Article ID: 825809 - View products that this article applies to.
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When you try to install or to check Microsoft FrontPage Server Extensions (FPSE) 2002 on a FrontPage Web site that is located on a computer that has Microsoft Windows Server 2003 installed, the installation or check of the FrontPage Server Extensions stops responding (hangs).
Note This problem also occurs when you run Check Server Health on your Web site.
This problem occurs because the installation or the check of the FrontPage Server Extensions incorrectly parses (accesses) each of the Web sites that are located on the Windows Server 2003 computer.
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Windows Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Article ID: 825809 - Last Review: January 10, 2015 - Revision: 5.0