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You Receive a "User32.dll Failed" Initialization Error Message, or the User Interface Does Not Update Correctly

Support for Windows Server 2003 ended on July 14, 2015

Microsoft ended support for Windows Server 2003 on July 14, 2015. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

SYMPTOMS
If a program (for example, Microsoft Word) uses a Graphics Device Interface (GDI) API function that creates a brush, such as CreateSolidBrush, and if the program removes a window before it removes the brush, GDI resources may become low, and you may experience one or more of the following symptoms:
  • You receive an error message that is similar to the following:
    Service_Name - DLL initialization failure Initialization of the dynamic link library c:\windows\system32\user32.dll failed. The process is terminating abnormally.
  • The user interface may not update correctly. For example, menus do not display correctly, button text is lost, or icon images do not repaint.
CAUSE
This issue occurs because the operating system can leak a handle to a GDI brush object if a window is removed before the brush is removed.

For more information about how to troubleshoot this leak, see the "More Information" section of this article.
RESOLUTION

Windows Server 2003

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
No prerequisites are required.
Restart Requirement
You must restart your computer after you apply this hotfix.
Hotfix Replacement Information
This hotfix does not replace any other hotfixes.
File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
  Date         Time   Version       Size       File name   -------------------------------------------------------  08-Dec-2003  06:11  5.2.3790.110  1,811,456  Win32k.sys

Windows 2000

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To apply this hotfix, you must have Windows 2000 Service Pack 4 (SP4) installed on your computer. For additional information about how to obtain the latest service pack, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Restart Requirement
You must restart your computer after you apply this hotfix.
Hotfix Replacement Information
This hotfix does not replace any other hotfixes.
File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name   --------------------------------------------------------------   10-Sep-2003  18:52  5.0.2195.6738      42,256  Basesrv.dll         17-Jan-2003  16:06  5.0.2195.6656     236,304  Cmd.exe             10-Sep-2003  18:52  5.0.2195.6762     222,992  Gdi32.dll           10-Sep-2003  18:52  5.0.2195.6816     711,440  Kernel32.dll        10-Sep-2003  18:52  5.0.2195.6807     333,584  Msgina.dll          10-Sep-2003  18:52  5.0.2195.6701      90,232  Rdpwd.sys   04-Sep-2003  17:06  5.0.2195.6801   5,232,128  Sp3res.dll          10-Sep-2003  18:52  5.0.2195.6799     380,176  User32.dll          10-Sep-2003  18:52  5.0.2195.6794     385,808  Userenv.dll         08-Sep-2003  17:21  5.0.2195.6817   1,628,464  Win32k.sys   03-Sep-2003  22:13  5.0.2195.6815     182,032  Winlogon.exe        10-Sep-2003  18:52  5.0.2195.6775     243,984  Winsrv.dll          10-Sep-2003  18:52  5.0.2195.6816     711,440  Kernel32.dll        08-Sep-2003  17:21  5.0.2195.6817   1,628,464  Win32k.sys   10-Sep-2003  18:52  5.0.2195.6775     243,984  Winsrv.dll 
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
MORE INFORMATION
To troubleshoot this problem, use the Gdiobj.exe tool to monitor the Brush column for PID 0. PID 0 represents GDI objects that are not private. If the Brush column continuously increases but does not decrease, you may be experiencing the leak that is described in this article. In this case, you can see the leak when you start and stop Microsoft Word; the Brush column increases by 2, but when you exit the program, it does not decrease.

To download the Gdiobj.exe tool, visit the following Feng Yuan Web site:For addition information about GDI objects, visit the following Microsoft Web site:For additional information about how hotfix packages are named , click the following article number to view the article in the Microsoft Knowledge Base:
816915 New Naming Schema for Microsoft Windows Hotfix Packages
Properties

Article ID: 826518 - Last Review: 07/24/2007 19:05:52 - Revision: 3.7

Microsoft Windows Server 2003, Standard Edition (32-bit x86), Microsoft Windows 2000 Server, Microsoft Windows 2000 Professional Edition, Microsoft Windows 2000 Advanced Server

  • kbautohotfix kbhotfixserver kbbug kbfix kbqfe kbwin2000presp5fix KB826518
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