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You receive an "Error: Access is denied" error message when you use the fsutil fsinfo ntfsinfo command on a mounted volume

Support for Windows Server 2003 ended on July 14, 2015

Microsoft ended support for Windows Server 2003 on July 14, 2015. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

You may receive the following error message when you use the fsutil fsinfo ntfsinfo volume path command:
Error: Access is denied.
You may receive this error message when you use the fsutil fsinfo ntfsinfo volume path command and the following conditions are true:
  • You use the command to query volume information that is specific to the NTFS file system.
  • You are querying volume information on a volume that is mounted in an empty NTFS folder.
  • You use the name of the empty NTFS folder for the volume path.
The command works correctly when you use the drive letter as the volume path.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, 32-bit editions
Date         Time   Version            Size    File name--------------------------------------------------------------04-Sep-2003  16:47  5.2.3790.82        63,488  Fsutil.exe
Windows Server 2003, 64-bit edition
Date         Time   Version           Size     File name    Platform-----------------------------------------------------------------------04-Sep-2003  16:10  5.2.3790.82       135,680  Fsutil.exe   IA-6404-Sep-2003  16:47  5.2.3790.82        63,488  Wfsutil.exe  x86
To work around this problem, use the fsutil fsinfo ntfsinfo volume path command on the volume. Use the drive letter for the volume path instead of the name of the empty NTFS folder.

For example, type the following at the command prompt, and then press ENTER. Replace volume path with the drive letter of the volume:
fsutil fsinfo ntfsinfo volume path
Sometimes, a drive letter may not be assigned to the volume. To assign a drive letter to the volume, follow these steps:
  1. In Disk Management, right-click the volume, and then click Change Drive Letter and Paths.
  2. Click Add, and then click Assign the following drive letter.
  3. Select the drive letter that you want to use, and then click OK two times.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Article ID: 826941 - Last Review: 07/24/2007 19:06:01 - Revision: 1.9

Microsoft Windows Server 2003, Web Edition, Microsoft Windows Server 2003, Standard Edition (32-bit x86), Microsoft Windows Server 2003, Enterprise Edition (32-bit x86), Microsoft Windows Server 2003, Enterprise x64 Edition

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