Service Pack Information
This problem was first corrected in Microsoft Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841back to the topHotfix Information
OFFXP: How to obtain the latest Office XP service pack
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix. Note
If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note
The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.back to the topPrerequisites
back to the topRestart Information
- The optimized version of this hotfix is a post-Microsoft Office XP Service Pack 2 (SP-2) hotfix. To install the hotfix, you must have Office XP SP-2 installed.
For additional information about Office XP SP-2, click the following article number to view the article in the Microsoft Knowledge Base:
OFFXP: Overview of the Office XP Service Pack 2
- The optimized version of this hotfix requires Microsoft Windows Installer 2.0 or later.
For additional information about the Windows Installer requirement, click the following article number to view the article in the Microsoft Knowledge Base:
OFFXP: Office XP updates and patches released after September 2002 may require Windows Installer 2.0
- The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix with Office XP Service Pack 1 (SP-1). However, Microsoft has not tested this fix on Office XP SP-1 to the same extent as on Office XP Service Pack 2 (SP-2). If you install this hotfix on a computer with Office XP SP-1 installed, some file conflicts might occur. Microsoft supports this configuration, but we do not recommend this configuration.
You do not have to restart your computer after you apply this hotfix.back to the topHotfix Replacement Information
This hotfix is replaced by a later hotfix. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
827146back to the topRegistry Information
Description of the Outlook 2002 post-Service Pack 2 hotfix package: August 29, 2003
You do not have to create or modify any registry keys to activate any hotfixes that are contained in this package.back to the topHotfix File Information
This hotfix contains only those files that you must have to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.
The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone
tab in the Date and Time tool in Control Panel.
Date Time Size File name --------------------------------------------------------------------- 22-Aug-2003 02:04 7181972 Outlookff.msp (full-file/administrative) 21-Aug-2003 23:26 3327420 Outlookop.msp (optimized)
After the hotfix is installed, the global version of this fix has the file attributes (or later) that are listed in the following table:
Date Time Version Size File name -------------------------------------------------------- 20-Dec-2002 01:41 10.0.4817.0 109,128 Envelope.dll 30-May-2003 18:08 10.0.5328.0 253,952 Exchcsp.dll 09-Jan-2003 23:31 10.0.4907.0 346,696 Exsec32.dll 09-Aug-2002 03:22 10.0.4406.0 137,800 Impmail.dll 30-Jun-2003 23:29 10.0.5424.0 543,288 Outlcm.dll 14-Mar-2003 08:55 10.0.5112.0 100,936 Outlctl.dll 21-Aug-2003 16:41 10.0.5619.0 6,322,744 Outllib.dll 11-Oct-2002 22:14 10.0.4608.0 92,744 Outlmime.dll 21-Aug-2003 16:41 10.0.5619.0 47,672 Outlook.exe 22-Mar-2003 04:06 10.0.5119.0 121,416 Outlph.dll 25-Nov-2002 19:50 10.0.4721.0 47,688 Recall.dllNote
For more information about how to install this hotfix, see the Readme.txt file that is included in the package.back to the top