Help Topic for Resetting Parental Control Password Is Incorrect

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
Symptoms
If you forgot your four-digit parental control password and you follow the steps that are listed in Help to reset it, the password does not reset.
Cause
The Help topic incorrectly lists the steps to reset the parental control password.
Resolution
To reset the four-digit parental control password, follow these steps:
  1. Log on as an administrator.
  2. Press the MCE button on the Media Center remote, use the pointer keys on the remote to select Settings, and then press OK on the remote.
  3. Use the pointer keys on the remote to select General, and then press OK on the remote.
  4. Use your mouse to point to the Parental Control button, but do not click the button.

    When you do this, the Parental Control button should be highlighted in green.
  5. Press and hold the CTRL+ALT+ENTER keys on your keyboard.

    The four-digit code resets, and you are prompted for a new four-digit code.
  6. Follow the instructions that appear on the screen to set a new four-digit code.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
More information

Media Center Technical Support

Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.

MCE MCE200four
Properties

Article ID: 827545 - Last Review: 12/08/2015 04:31:39 - Revision: 6.0

Microsoft Windows XP Media Center Edition 2004

  • kbnosurvey kbarchive kbpending kbdocerr kbbug KB827545
Feedback