FIX: Small delay when Windows Media Player 9 Series switches files that are streamed from a Windows Media Services 9 Series server

This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
When you stream files from a Windows Media Services 9 Series server, you may notice a delay of five or six seconds when you switch between files. This delay may be an undesirable user experience.
CAUSE
This problem occurs because of the way that the Windows Media Player 9 Series server submits the client rendering log to the Windows Media Services 9 Series server. When the server is set up to accept client rendering logs, an internal error may be incorrectly reported on the client when the client waits for a response from the server. If this behavior occurs, the client times out after a default period and then opens the next file. In this case, the server receives the correct log from the client.
RESOLUTION
If client rendering logs are not important, you can turn off this functionality on the Windows Media Services server to resolve the problem. If this is not acceptable, a fix for the client is available.

For Microsoft Windows 2000, Microsoft Windows XP, and Microsoft Windows Server 2003

The following file is available for download from the Microsoft Download Center:

DownloadDownload the WindowsMedia9-KB827560-x86-ENU.exe package now.

For Microsoft Windows Millennium Edition (Me)

The following file is available for download from the Microsoft Download Center:

DownloadDownload the WindowsMedia9-KB827560-x86-ENU.exe package now.
For more information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version     Size     File name   -----------------------------------------------------   22-Aug-2003  08:45  9.0.0.3070  988,160  Wmnetmgr.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
WMP "9 Series" stream switch latency
Properties

Article ID: 827560 - Last Review: 02/27/2014 21:19:53 - Revision: 3.0

  • Microsoft Windows Media Player 9 Series
  • Microsoft Windows Media Services 9 Series
  • kbnosurvey kbarchive kbdownload kbfix KB827560
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