Article ID: 827652 - View products that this article applies to.
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You may experience symptoms that are similar to the following when you use a 16-bit MS-DOS-based communications program after you upgrade Microsoft Windows 2000 to Windows 2000 Service Pack 3 (SP3):
This problem occurs because the NTVDM.exe program that is included with Windows 2000 SP3 does not correctly initialize a particular variable before use. Therefore, an initial communications connection may be unsuccessful because a character may be truncated from the data transmission.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesYou must be running Microsoft Windows 2000 Service Pack 3 (SP3) or later to install this hotfix. For additional information about how to obtain the latest service pack for Windows 2000, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/260910/ )How to obtain the latest Windows 2000 service pack
Restart requirementYou must restart your computer to apply the changes after you apply this hotfix. However, you do not have to restart your computer immediately after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 18-Sep-2003 00:20 5.0.2195.6822 396,560 Ntvdm.exe 19-Sep-2003 23:19 5.0.2195.6820 240,912 Wow32.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/816915/ )New file naming schema for Microsoft Windows software update packages
(https://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 827652 - Last Review: October 26, 2013 - Revision: 2.5