Error messages when you delete or rename large folders or sites in Windows SharePoint Services

Support for Office 2003 has ended

Microsoft ended support for Office 2003 on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
You may experience one or more of the following symptoms when you try to work with a folder, with a subsite, or with a site in Microsoft Windows SharePoint Services:
  • When you delete a folder, you receive an error message that is similar to the following:
    The method is not allowed on this folder
  • When you delete a subsite, you receive an error message that is similar to the following:
    Cannot delete the folder SubsiteName
  • When you delete a site, you may receive an error message that is similar to the following:
    There is no Web named /Sites/SitePrefix
  • When you rename a folder, you receive an error message that is similar to the following:
    The method is not allowed on this folder
  • When you rename a subsite, you receive an error message that is similar to the following:
    The method is not allowed on this folder
CAUSE
This problem occurs if the size of the folder, of the subsite, or of the site that you want to rename or delete is larger than the maximum limit that is hard-coded in Windows SharePoint Services.
This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest Windows SharePoint Services service pack, you do not have to install the hotfix.

Service pack information

This problem is corrected in Windows SharePoint Services Service Pack 2.

To resolve this problem, obtain the latest service pack for Windows SharePoint Services. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
906795 How to obtain the latest service pack for Windows SharePoint Services
To resolve this problem, install the hotfix that is described in the following article:
888505 Description of the Windows SharePoint Services post-Service Pack 1 hotfix package: November 13, 2004
After you install this hotifx, you can delete a site or folder of any size.
WORKAROUND
To work around this problem, delete items in the folder or in the site until the contents of the folder or of the site are less than the size limit. Then, delete or rename the folder or the site that you want.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.This problem was first corrected in Windows SharePoint Services Service Pack 2.
MORE INFORMATION
Windows SharePoint Services users cannot delete a folder, a document library, a site, or a site collection if either of the following conditions is true:
  • The folder, the document library, the site, or the site collection contains over 40,000 subfolders and documents.
  • The size of the folder, the document library, the site, or the site collection is larger than (but not equal to) 2 gigabytes (GB).
Windows SharePoint Services users cannot rename a folder, document library, site, or site collection if either of the following conditions is true:
  • The folder, the document library, the site, or the site collection contains over 10,000 subfolders and documents.
  • The size of the folder, the document library, the site, or the site collection is larger than (but not equal to) 500 megabytes (MB).
The calculation of the maximum number of objects that a folder, a document library, a site, or a site collection can contain includes the root folder, the subfolders, the documents that are contained in the root folder, and the documents that are contained in the subfolders.

For example, a document library that contains 9,993 documents exceeds the maximum limit of 10,000 items. The number of items that is calculated for the document library is actually 10,001 because the number of items includes the number of documents (9993), the number of files in the Forms folder (6), the forms folder (1), and the root folder of the document library (1).
Properties

Article ID: 827930 - Last Review: 12/08/2015 04:36:57 - Revision: 3.3

Microsoft Windows SharePoint Services 2.0, Microsoft Office SharePoint Portal Server 2003

  • kbnosurvey kbarchive kbwsssp2fix kbpending kbbug KB827930
Feedback