If you are running Microsoft Windows 2000 Service Pack 3 (SP3), your computer may crash when you try to print a document to a local printer or to a network printer. When this problem occurs, you receive the following Stop error message:
Stop 0x00000050 (0xa2180738, 0x00000001, 0xa014f7d3, 0x00000001) Note
The parameters in this error message may vary.
This problem occurs because of a problem in the Win32k.sys file.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix. Note
If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note
The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
You must be running Microsoft Windows 2000 Service Pack 3 (SP3) or later to install this hotfix. For additional information about how to obtain the latest Windows 2000 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
How to Obtain the Latest Windows 2000 Service Pack
You must restart your computer to apply the changes after you install this hotfix. However, you do not have to restart your computer immediately after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone
tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ---------------------------------------------------------- 06-Sep-2003 02:12 5.0.2195.6738 42,256 Basesrv.dll 17-Jan-2003 17:06 5.0.2195.6656 236,304 Cmd.exe 06-Sep-2003 02:12 5.0.2195.6762 222,992 Gdi32.dll 06-Sep-2003 02:12 5.0.2195.6813 40,720 Htui.dll 06-Sep-2003 02:12 5.0.2195.6816 711,440 Kernel32.dll 06-Sep-2003 02:12 5.0.2195.6807 333,584 Msgina.dll 06-Sep-2003 02:12 5.0.2195.6701 90,232 Rdpwd.sys 04-Sep-2003 18:06 5.0.2195.6801 5,232,128 Sp3res.dll 06-Sep-2003 02:12 5.0.2195.6799 380,176 User32.dll 06-Sep-2003 02:12 5.0.2195.6794 385,808 Userenv.dll 29-Aug-2003 02:29 5.0.2195.6814 1,628,528 Win32k.sys 03-Sep-2003 23:13 5.0.2195.6815 182,032 Winlogon.exe 06-Sep-2003 02:12 5.0.2195.6775 243,984 Winsrv.dll 06-Sep-2003 02:12 5.0.2195.6816 711,440 Kernel32.dll 29-Aug-2003 02:29 5.0.2195.6814 1,628,528 Win32k.sys 06-Sep-2003 02:12 5.0.2195.6775 243,984 Winsrv.dll
This hotfix introduces the roaming profile folder ownership checks. Verify that the ownership of roaming profiles is correct.
For additional information about how to verify that the ownership of roaming profiles is correct, click the following article number to view the article in the Microsoft Knowledge Base:
Windows XP S about how to verify that the ownership of roaming profiles is correct and Windows 2000 SP4 check for existing roaming user profile folders when a roaming user profile is created
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.