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Intermittent "Stop error code 0x0000001E" error message

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

Support for Windows Server 2003 ended on July 14, 2015

Microsoft ended support for Windows Server 2003 on July 14, 2015. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

Not sure if this is the right fix? We've added this issue to our memory dump diagnostic which can confirm.
Symptoms
Intermittently, when you make a terminal connection to a multiple-processor computer, the computer may unexpectedly shut down (crash), and you may receive a "Stop 0x1E" error message. The crash occurs in Win32k.sys when Win32k.sys handles fonts on multiple-processor computers that use Asian languages.
Cause
This problem occurs because of a synchronization problem between a CSCSS thread and a USERINIT thread in this new terminal connection on a multiple-processor computer.
Resolution

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Windows Server 2003

Prerequisites
No prerequisites are required.
Restart Requirement
You must restart your computer after you apply this hotfix.
Hotfix Replacement Information
This hotfix does not replace any other hotfixes.
File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version      Size       File name   ------------------------------------------------------   14-Oct-2003  00:23  5.2.3790.92  1,811,456  Win32k.sys

Windows XP

Prerequisites
You must have Windows XP Service Pack 1 (SP1) to install this hotfix.
Restart Requirement
You must restart your computer after you apply this hotfix.
Hotfix Replacement Information
This hotfix does not replace any other hotfixes.
File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size       File name   --------------------------------------------------------   15-Oct-2003  00:16  5.1.2600.1310  1,796,864  Win32k.sys

Windows 2000

Prerequisites
You must have Windows 2000 Service Pack 4 (SP4) to install this hotfix.
Restart Requirement
You must restart your computer after you apply this hotfix.
Hotfix Replacement Information
This hotfix does not replace any other hotfixes.
File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size       File name   ----------------------------------------------------------   16-Sep-2003  04:03  5.0.2195.6820     42,256  Basesrv.dll         13-Sep-2003  04:53  5.0.2195.6820    236,304  Cmd.exe             16-Sep-2003  04:03  5.0.2195.6820    222,992  Gdi32.dll           16-Sep-2003  04:03  5.0.2195.6820    711,440  Kernel32.dll        16-Sep-2003  04:03  5.0.2195.6820    333,584  Msgina.dll          16-Sep-2003  04:03  5.0.2195.6820     90,232  Rdpwd.sys   13-Sep-2003  04:36  5.0.2195.6813  5,280,768  Sp3res.dll          16-Sep-2003  04:03  5.0.2195.6820    380,176  User32.dll          16-Sep-2003  04:03  5.0.2195.6820    385,808  Userenv.dll         16-Sep-2003  03:24  5.0.2195.6821  1,628,560  Win32k.sys   13-Sep-2003  03:23  5.0.2195.6820    182,032  Winlogon.exe        16-Sep-2003  04:03  5.0.2195.6820    243,984  Winsrv.dll          16-Sep-2003  04:03  5.0.2195.6820    711,440  Kernel32.dll        16-Sep-2003  03:24  5.0.2195.6821  1,628,560  Win32k.sys   16-Sep-2003  04:03  5.0.2195.6820    243,984  Winsrv.dll
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.
More information
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New Naming Schema for Microsoft Windows Hotfix Packages
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates
Properties

Article ID: 828514 - Last Review: 10/10/2014 00:58:00 - Revision: 6.0

Microsoft Windows Server 2003, Web Edition, Microsoft Windows Server 2003, Standard Edition (32-bit x86), Microsoft Windows Server 2003, Enterprise Edition (32-bit x86), Microsoft Windows Server 2003, Enterprise x64 Edition, Microsoft Windows XP Professional, Microsoft Windows XP Home Edition, Microsoft Windows 2000 Advanced Server, Microsoft Windows 2000 Professional Edition, Microsoft Windows 2000 Server

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