Programs that are run directly from a file server quit unexpectedly

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
Programs that are run directly from a file server may unexpectedly quit. You do not receive an error message.
This issue may occur if your server restarts, or if a loss of connectivity to the server occurs.

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size    File name   ------------------------------------------------------   27-Sep-2003  01:19  5.1.2600.1276   92,160  Cscdll.dll          27-Sep-2003  00:21  5.1.2600.1276  414,976  Mrxsmb.sys   27-Sep-2003  00:21  5.1.2600.1276  165,632  Rdbss.sys
After you install this hotfix, you must enter a list of server names in the following REG_MULTI_SZ registry key.

Note You must create this registry key if it does not already exist.

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
You can use the following REG_DWORD registry key to set the reconnect timeout in seconds:
Important The client stops trying to reconnect after this timeout has expired. If you do not specify this value, the client will stop trying to reconnect after 60 seconds.


  • computer-1
If the server can be accessed by using one or more names, you must include all the relevant names. For example, the computer-1 server can be accessed by using the unqualified Domain Name System (DNS) name, by using the fully qualified DNS name, or by using the IP address. If the server is a Distributed File System (DFS) target, you must use the actual name of the target server instead of the DFS root name.For example, if \\computer-1 is a DFS root that is hosted by the physical servers \\computer-1 and \\computer-2, the registry value should contain entries for both computer-1 and computer-2.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates

Article ID: 828753 - Last Review: 01/12/2015 22:35:06 - Revision: 3.5

Microsoft Windows XP Home Edition, Microsoft Windows XP Professional

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