Article ID: 828785
This article has been archived. It is offered "as is" and will no longer be updated.
When you start Microsoft Reader 2.0, you may receive the following error message or an error message that is similar to the following:
When you click OK, you receive one of the following error messages:
Microsoft reader is no longer able to access the book.
MSREADER caused an Invalid Page Fault in module Kernel32.dll at 015f:bff7b997.
Note The memory location may vary.
The instruction at "0x0105f5cb" referenced memory at "0x00e34390". The memory could not be "read". Click on OK to terminate the program.
This behavior may occur if either of the following conditions is true:
To resolve this behavior, follow these steps:
For additional information about Microsoft Reader troubleshooting, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/280305/ )MultiMedia: Troubleshooting Invalid Page Fault (IPF) and Exception Errors (Part 1)
(https://support.microsoft.com/kb/280302/ )MultiMedia: Troubleshooting Invalid Page Fault (IPF) and Exception Errors (Part 2)