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"Stop error code 0x0000001E" occurs if your server has Terminal Server enabled

This article has been archived. It is offered "as is" and will no longer be updated.
When you try to use a Microsoft Windows 2000-based server that has Terminal Server enabled, the server may stop unexpectedly, and you may receive a Stop error code 0x1E on a blue screen. The parameters of the Stop error code are: {0xc0000005, 0x804ef7fd, 0x1, 0xa0dc7005}.

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File Information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Note Because of file dependencies, the most recent hotfix or feature that contains the files may also contain additional files.
Date         Time   Version        Size       File name----------------------------------------------------------22-Sep-2003  07:10  5.0.2195.6824     42,256  Basesrv.dll 20-Sep-2003  09:45  5.0.2195.6824    236,304  Cmd.exe     22-Sep-2003  07:10  5.0.2195.6824    222,992  Gdi32.dll   22-Sep-2003  07:10  5.0.2195.6824    711,440  Kernel32.dll20-Sep-2003  09:36  5.0.2195.6824     29,712  Mountmgr.sys22-Sep-2003  07:10  5.0.2195.6824    333,584  Msgina.dll  22-Sep-2003  05:10  5.0.2195.6824  1,698,432  Ntkrnlmp.exe22-Sep-2003  05:10  5.0.2195.6824  1,697,792  Ntkrnlpa.exe22-Sep-2003  05:10  5.0.2195.6824  1,718,464  Ntkrpamp.exe22-Sep-2003  05:10  5.0.2195.6824  1,676,096  Ntoskrnl.exe22-Sep-2003  07:10  5.0.2195.6824     90,232  Rdpwd.sys20-Sep-2003  03:58  5.0.2195.6813  5,280,768  Sp3res.dll  19-Sep-2003  07:51           6,656  Spmsg.dll   20-Sep-2003  06:09         140,800  Spuninst.exe22-Sep-2003  07:10  5.0.2195.6824    380,176  User32.dll  22-Sep-2003  07:10  5.0.2195.6824    385,808  Userenv.dll 22-Sep-2003  05:07  5.0.2195.6824  1,628,752  Win32k.sys20-Sep-2003  09:44  5.0.2195.6824    182,032  Winlogon.exe22-Sep-2003  07:10  5.0.2195.6824    243,984  Winsrv.dll  20-Sep-2003  06:09          22,016  Spcustom.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
More information
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New Naming Schema for Microsoft Windows Hotfix Packages
ts 0x1E blue screen

Article ID: 828804 - Last Review: 01/11/2015 05:26:30 - Revision: 4.0

Microsoft Windows 2000 Professional Edition, Microsoft Windows 2000 Server, Microsoft Windows 2000 Advanced Server

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