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Remote access stops unexpectedly in Windows 2000

This article has been archived. It is offered "as is" and will no longer be updated.
When you try to start remote access (Rasphone.exe) on a Microsoft Windows 2000-based computer, remote access stops unexpectedly.
This problem may occur when all the following conditions are true:
  • In the System32\ras folder, you have a remote access phone book file (Rasphone.pbk) that contains just one entry, and that entry is similar to the following:
    [SSB System Entry]Phone Number=Phone_Number
  • You do not have another remote access phone book file in any one of your user profile folders or anywhere else on your computer.
  • You have installed the hotfix that is described in Microsoft Knowledge Base article 824301.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


Windows 2000 Service Pack 4 and the hotfix that is described in Knowledge Base article 824301.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name   --------------------------------------------------------------   19-Jun-2003  20:05  5.0.2195.6662     446,224  Oakley.dll          04-May-2004  18:23  5.0.2195.6920     197,392  Rasapi32.dll        04-May-2004  18:23  5.0.2195.6920     531,216  Rasdlg.dll          04-May-2004  18:23  5.0.2195.6824      58,128  Rasman.dll          19-Jun-2003  20:05  5.0.2195.6696     153,360  Rasmans.dll         19-Jun-2003  20:05  5.0.2195.6604      63,248  Rasscrpt.dll        19-Jun-2003  20:05  5.0.2195.6604      54,032  Rastapi.dll         05-Feb-2004  20:18  5.0.2195.6896   5,869,056  Sp3res.dll          04-May-2004  18:28                      9,428
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For additional information about hotfix 824301, click the following article number to view the article in the Microsoft Knowledge Base:
824301 Error message occurs when you try to connect to a server by using a remote access connection
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
824684 Description of the standard terminology that is used to describe Microsoft software updates

Article ID: 828876 - Last Review: 10/26/2013 19:48:57 - Revision: 2.5

Microsoft Windows 2000 Server, Microsoft Windows 2000 Professional Edition, Microsoft Windows 2000 Advanced Server

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