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Windows 2000 Server-Based Server Appears to Stop Responding

This article has been archived. It is offered "as is" and will no longer be updated.
A Microsoft Windows 2000 Server-based server that runs Microsoft Systems Management Server (SMS) 2.0 may appear to stop responding or "hang" intermittently. Simple TCP/IP functions from the server may work (for example, you can use the PING utility to retrieve the NetBIOS name), but you may not be able to access shares or network services on the server.

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


You must have Windows 2000 Service Pack 3 (SP3) or Service Pack 4 (SP4) installed before you install this hotfix.

Restart Requirement

You must restart your computer after you install this hotfix.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
  Date         Time   Version        Size       File name  ----------------------------------------------------------  13-Sep-2003  16:59  5.0.2195.6820     29,712  Mountmgr.sys  16-Sep-2003  00:19  5.0.2195.6821  1,697,600  Ntkrnlmp.exe  16-Sep-2003  00:19  5.0.2195.6821  1,696,832  Ntkrnlpa.exe  16-Sep-2003  00:19  5.0.2195.6821  1,717,696  Ntkrpamp.exe  16-Sep-2003  00:19  5.0.2195.6821  1,675,200  Ntoskrnl.exe
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New Naming Schema for Microsoft Windows Hotfix Packages
win2k win2000 sms

Article ID: 828942 - Last Review: 02/27/2014 21:20:12 - Revision: 2.5

Microsoft Systems Management Server 2.0 Standard Edition, Microsoft Windows 2000 Advanced Server SP3, Microsoft Windows 2000 Advanced Server SP4, Microsoft Windows 2000 Service Pack 3, Microsoft Windows 2000 Datacenter Server, Microsoft Windows 2000 Service Pack 3, Microsoft Windows 2000 Professional Edition, Microsoft Windows 2000 Service Pack 3, Microsoft Windows 2000 Service Pack 4

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