Microsoft Exchange Information Store service stops responding when a store event sink runs in Exchange 2000 Server

This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
On your Microsoft Exchange 2000 Server computer, the Microsoft Exchange Information Store service (Store.exe) crashes when a store event sink runs in Exchange 2000 Server. When this problem occurs, you cannot send or receive e-mail messages.
CAUSE
This problem may occur when you install a program on the Exchange 2000 computer that makes an Exchange store event sink run.
RESOLUTION
To resolve this problem, obtain the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
870540 Availability of the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup
Component: Store

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date         Time   Version            Size    File name--------------------------------------------------------------25-Nov-2003  18:52  6.0.6540.0      3,919,872  Cdoex.dll        08-Nov-2003  00:29                     12,720  Ctrl_calendarview20.htc08-Nov-2003  00:29                     91,631  Ctrl_calendarview20.js25-Nov-2003  18:37  6.0.6540.0        851,968  Davex.dll        25-Nov-2003  18:37  6.0.6540.0         53,248  Davexpc.dll      25-Nov-2003  05:06  6.0.6540.0        131,072  Drviis.dll       25-Nov-2003  05:07  6.0.6540.0        577,536  Dsaccess.dll     25-Nov-2003  18:47  6.0.6540.0        184,320  Dscmsg.dll       25-Nov-2003  19:11  6.0.6540.0        962,560  Emsmdb32.dll     25-Nov-2003  18:49  6.0.6540.0      2,179,072  Ese.dll          25-Nov-2003  18:49  6.0.6540.0         40,960  Eseperf.dll      09-Sep-2003  01:18                      6,991  Eseperf.hxx25-Nov-2003  18:49                    391,634  Eseperf.ini25-Nov-2003  18:52  6.0.6540.0      3,575,808  Excdo.dll        25-Nov-2003  05:06  6.0.6540.0         90,112  Eximap4.dll      25-Nov-2003  05:07  6.0.6540.0        262,144  Exmime.dll       25-Nov-2003  03:56  6.0.6540.0        176,128  Exnntp.dll       25-Nov-2003  18:37  6.0.6540.0        143,360  Exodbesh.dll     25-Nov-2003  18:37  6.0.6540.0         57,344  Exodbpc.dll      25-Nov-2003  18:37  6.0.6540.0        200,704  Exodbprx.dll     25-Nov-2003  18:37  6.0.6540.0      2,179,072  Exoledb.dll      25-Nov-2003  05:04  6.0.6540.0         81,920  Exosal.dll       25-Nov-2003  05:06  6.0.6540.0         32,768  Expop3.dll       25-Nov-2003  05:07  6.0.6540.0         32,768  Exproto.dll      25-Nov-2003  18:37  6.0.6540.0        307,200  Exprox.dll       25-Nov-2003  04:20  6.0.6540.0        143,360  Exschema.exe     25-Nov-2003  19:04  6.0.6540.0        319,488  Exsmtp.dll       25-Nov-2003  04:22  6.0.6540.0        675,840  Exwform.dll      25-Nov-2003  19:02  6.0.6540.0        180,224  Exwin32.dll      25-Nov-2003  04:20  6.0.6540.0         40,960  Febecfg.dll      25-Nov-2003  05:06  6.0.6540.0         32,768  Iisif.dll        25-Nov-2003  05:08  6.0.6540.0        135,168  Iisproto.dll     25-Nov-2003  05:08  6.0.6540.0         61,440  Imap4be.dll      25-Nov-2003  18:53  6.0.6540.0        319,488  Imap4evt.dll     25-Nov-2003  04:21  6.0.6540.0        126,976  Imap4fe.dll      25-Nov-2003  05:06  6.0.6540.0        126,976  Imap4svc.dll     25-Nov-2003  05:07  6.0.6540.0         40,960  Jcb.dll          25-Nov-2003  03:57  6.0.6540.0         49,152  Mdbevent.dll     25-Nov-2003  19:05  6.0.6540.0      2,289,664  Mdbmsg.dll       25-Nov-2003  03:58  6.0.6540.0         32,768  Mdbrole.dll      25-Nov-2003  19:11  6.0.6540.0        909,312  Mdbsz.dll        25-Nov-2003  05:07  6.0.6540.0         24,576  Mdbtask.dll      25-Nov-2003  03:56  6.0.6540.0        151,552  Nntpex.dll       25-Nov-2003  05:03  6.0.6540.0         94,208  Peexch50.dll     25-Nov-2003  05:04  6.0.6540.0        397,312  Phatcat.dll      25-Nov-2003  05:06  6.0.6540.0         36,864  Pop3be.dll       25-Nov-2003  18:53  6.0.6540.0        303,104  Pop3evt.dll      25-Nov-2003  04:22  6.0.6540.0         24,576  Pop3fe.dll       25-Nov-2003  05:04  6.0.6540.0         73,728  Pop3svc.dll      25-Nov-2003  18:53  6.0.6540.0        163,840  Protomsg.dll     25-Nov-2003  05:07  6.0.6540.0        528,384  Reapi.dll        25-Nov-2003  19:04  6.0.6540.0        311,296  Resvc.dll        25-Nov-2003  05:06  6.0.6540.0      4,665,344  Store.exe        25-Nov-2003  04:22  6.0.6540.0      3,735,552  Wmtemplates.dll
Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 XGEN: How to obtain the latest Exchange 2000 Server service pack
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
MORE INFORMATION
A store event sink in Exchange is code that is used to respond programmatically to an event that occurs in the Exchange store. The store event sink runs on the server in response to changes in the data in the Exchange store. For example, a store event sink may run when an item is saved or deleted. Or, a store event sink may run when the store event sink is triggered by a timer event or by a system event.

This problem has been reported to sometimes occur when you use Network Associates SpamKiller for Microsoft Exchange antispam software product on an Exchange 2000 computer. The store event sink that SpamKiller uses occasionally makes calls that cause the problem that is described in this article to occur.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
For additional information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
XADM mcafee
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Article ID: 829207 - Last Review: 01/17/2015 17:20:40 - Revision: 2.2

Microsoft Exchange 2000 Server Standard Edition, Microsoft Exchange Server 2000 Service Pack 1, Microsoft Exchange 2000 Server Service Pack 2, Microsoft Exchange Server 2000 Service Pack 3

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