A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix. Note
If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note
The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.back to the topPrerequisites
back to the topRestart information
- The optimized version of this hotfix is a post-Office XP Service Pack 3 (SP3) hotfix. To install the hotfix, you must have Office XP SP3 installed.
For more information about Office XP SP3, click the following article number to view the article in the Microsoft Knowledge Base:
Description of Microsoft Office XP Service Pack 3
- The optimized version of this hotfix requires Microsoft Windows Installer 2.0 or later.
For more information about the Windows Installer requirement, click the following article number to view the article in the Microsoft Knowledge Base:
Office XP updates and patches released after September 2002 may require Windows Installer 2.0
- The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix with Microsoft Office XP Service Pack 2 (SP2). However, Microsoft has not tested this fix on Office XP SP2 to the same extent as on Office XP Service Pack 3. If you install this hotfix on a computer with Office XP SP2 installed, some file conflicts might occur. Microsoft supports this configuration, but we do not recommend this configuration.
You do not have to restart your computer after you apply this hotfix.back to the topHotfix replacement information
This hotfix is replaced by a later hotfix.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
840993back to the topRegistry information
Description of the Office XP post-Service Pack 3 hotfix package: May 12, 2004
You must create or modify a registry key to use one or more of the hotfixes that are contained in this package.
For more information about the registry keys, click the following article numbers to view the articles in the Microsoft Knowledge Base:
Relative hyperlinks are not saved correctly
"The document name or path is not valid" error message when you open a Word 2002 document that is in a document management program
You cannot view the presentation past the first slide when you open your PowerPoint 2002 presentation in Internet Explorer from an FTP Web site
How to make the "Find Printer" button unavailable in Office XP programs
833854back to the topHotfix file information
A document that is opened from a hyperlink in Internet Explorer opens slowly in Office XP programs
This hotfix contains only those files that you must have to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone
tab in the Date and Time tool in Control Panel.
Date Time Size File name ----------------------------------------------------------------------- 09-May-2004 09:40 10,039,296 Sharedff.msp (Full-File/Administrative) 09-May-2004 06:44 3,287,040 Sharedop.msp (Optimized)
After you install the hotfix, the global version of this fix has the file attributes (or later) that are listed in the following table:
Date Time Version Size File name ----------------------------------------------------- 07-May-2004 21:56 10.0.6714.0 9,796,288 Mso.dllNote
For more information about installing this hotfix, see the Readme.txt file that is included in the package.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. back to the top
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