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After you configure a Microsoft Windows 2000-based Terminal server to automatically shut down when the TSShutdn.exe command runs, the computer does not shut down as you expect. For example, if you schedule a task to run the TSShutdn.exe command at a specific time, or if you configure a script to run the TSShutdn.exe command when a particular event occurs, the computer does not shut down.
One or more events that are similar to the following appear in the application log in Event Viewer:
Event Source: Application Popup Event Category: None Event ID: 26 Date: date Time: time Type: Information User: N/A Computer: servername Description: Application popup: SYSTEM SHUTDOWN : System is shutting down in 60 seconds.
This problem occurs if an administrator logs on to the Terminal server and then locks the computer before the TSShutdn.exe command is invoked. This problem does not occur if the computer is not locked when the TSShutdn.exe command is invoked. If the computer is locked, the TSShutdn.exe command cannot shut down the computer.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
You must be running Windows 2000 Service Pack 3 (SP3) or later to install this hotfix. For additional information about how to obtain the latest Windows 2000 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to obtain the latest Windows 2000 service pack
You must restart your computer after you apply this hotfix. However, you do not have to restart the computer immediately after you install this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.