Additionally, event ID messages that are similar to the following are logged in the application event log:
Event ID: 4097 Source: Dr. Watson Description: The application, exe\store.dbg, generated an application error. The error occurred on date @ time. The exception generated was c0000005 at address 0042456d (EcDSDNFromSz).
Using the Microsoft Office Outlook 2003 client to modify rules or to import rules into a mailbox that is located on a Microsoft Exchange Server 5.5 computer can cause a server-side rule with a malformed property. The execution of rules in this condition may cause the Microsoft Exchange Information Store service to unexpectedly stop responding.
Software update information
The following update rollup resolves problems that were found in the Exchange 5.5 Information Store since SP4 was released.
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file. For more information about this update rollup, click the following article number to view the article in the Microsoft Knowledge Base:
841765 November 2004 Update Rollup for Exchange Server 5.5
This update requires Microsoft Exchange Server 5.5 Service Pack 4 (SP4).
Important If you installed the May 2004 Update Rollup (build 2658.4), you must first uninstall that update rollup before you install this rereleased November 2004 Update Rollup (build 2658.25).
You do not have to restart your computer after you apply this update.
Download the update from the Microsoft Web site listed earlier in this article.
Locate and then double-click the Exchange5.5-KB841765-x86-enu.EXE file.
When the installation is finished, verify that all the appropriate Exchange-related services have restarted.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about how software update packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
817903 New naming schema for Exchange Server software update packages