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After you turn on the Kernel Special Pool feature in Microsoft Windows 2000, you may receive the following stop error:
This problem may occur if both of the following conditions are true:
You have turned on the Kernel Special Pool feature for all pool tags.
A device driver that is not compatible with the special pool feature is installed on your computer.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
No prerequisites are required.
You must restart your computer after you apply this hotfix.
Hotfix Replacement Information
This hotfix does not replace any other hotfixes.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform -------------------------------------------------------------------- 21-Sep-2003 00:36 5.0.2195.6824 29,712 Mountmgr.sys 26-Sep-2003 18:28 5.0.2195.6826 1,698,432 Ntkrnlmp.exe x86 26-Sep-2003 18:29 5.0.2195.6826 1,697,792 Ntkrnlpa.exe x86 26-Sep-2003 18:29 5.0.2195.6826 1,718,464 Ntkrpamp.exe x86 26-Sep-2003 18:28 5.0.2195.6826 1,676,096 Ntoskrnl.exe x86
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New Naming Schema for Microsoft Windows Hotfix Packages