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Event ID 32 and Event ID 51 appear repeatedly in the system log in Windows 2000 SP4

Notice
This article applies to Windows 2000. Support for Windows 2000 ends on July 13, 2010. The Windows 2000 End-of-Support Solution Center is a starting point for planning your migration strategy from Windows 2000. For more information see the Microsoft Support Lifecycle Policy.
SYMPTOMS
On a computer that is running Microsoft Windows 2000 Service Pack 4 (SP4), the following two events may appear repeatedly in the system log of Event Viewer:

Event Source: Disk
Event Category None
Event ID: 32
Date: date
Time: time
Event Type: Warning
Description: The driver detected that the device \Device\Harddisk2\DR2 has its write cache enabled. Data corruption may occur.

Event Source: Disk
Event Category: None
Event ID: 51
Date: date
Time: time
Event Type: Warning
Description: An error was detected on device \Device\Harddisk2\DR2 during a paging operation.

CAUSE
This problem occurs if you have installed one or more storage devices that do not support cache commands. The Windows 2000 SP4 Disk.sys driver writes many events to the system log when it performs write operations to a storage device that does not support cache commands.

Some storage devices do not support cache control commands, such as the WRITE command when it is used with the ForceUnitAccess option or the MODE SELECT command that is used to change the cache. While Microsoft Windows 2000 Service Pack 3 (SP3) also logs events in the system log when it accesses a storage device that does not support cache commands, Windows 2000 SP3 writes these events only when it first accesses the device. However, Windows 2000 SP4 writes many warning events to the system log every time that it accesses the device that does not support cache commands.
RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must be running Microsoft Windows 2000 Service Pack 4 to install this hotfix. For additional information about how to obtain the latest Windows 2000 Service Pack, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to obtain the latest Windows 2000 service pack

Restart requirement

You must restart your computer after you apply this hotfix. However, you do not have to restart your computer immediately after you install this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name   --------------------------------------------------------------   16-Jan-2004  00:18  5.0.2195.6891      88,048  Atapi.sys   16-Jan-2004  00:18  5.0.2195.6891      35,632  Classpnp.sys   16-Jan-2004  00:19  5.0.2195.6891      30,832  Disk.sys
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
MORE INFORMATION
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 830051 - Last Review: 10/26/2006 20:49:54 - Revision: 2.8

  • Microsoft Windows 2000 Professional SP4
  • Microsoft Windows 2000 Server SP4
  • Microsoft Windows 2000 Advanced Server SP4
  • Microsoft Windows 2000 Datacenter Server
  • Microsoft Windows 2000 Server
  • kbautohotfix kbhotfixserver kbbug kbfix kbqfe kbwin2000presp5fix KB830051
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