Article ID: 830411 - View products that this article applies to.
This article has been archived. It is offered "as is" and will no longer be updated.
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/256986/ )Description of the Microsoft Windows Registry
When you move your mouse pointer over a file that is located on a network share, the information that is displayed in the ToolTip may not be complete. For example, when the file is located on the local computer, the ToolTip may display the following categories:
Service pack informationTo resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/322389/EN-US/ )How to obtain the latest Windows XP service pack
Hotfix informationImportant On July 13, 2004, Microsoft released hotfix 871242. We recommend that you install security update 839645 (MS04-024) and then install hotfix 871242 instead of installing the hotfix that is described in this article (hotfix 830411). For additional information about hotfix 871242, click the following article number to view the article in the Microsoft Knowledge Base:
871242For additional information about security update 839645 (MS04-024), visit the following Microsoft Web site:
(https://support.microsoft.com/kb/871242/ )After you install Security Update 839645, you may again experience symptoms that were fixed by hotfix 830411 for Windows XP
Hotfix 830411 informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
File informationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform ------------------------------------------------------------------------ 02-Feb-2004 23:02 6.0.2800.1338 8,347,648 Shell32.dll x86 02-Feb-2004 23:02 5.1.2600.1336 676,864 Sxs.dll x86 29-Jan-2004 00:57 5.1.2600.1337 586,752 Xpsp2res.dll x86 02-Feb-2004 23:02 6.0.2800.1331 921,600 Comctl32.dll x86 03-Feb-2004 01:16 1,812 Controls.man x86 03-Feb-2004 01:16 621 Comctl.man x86 02-Feb-2004 22:54 6.0.2800.1338 14,374,400 Shell32.dll IA-64 02-Feb-2004 22:54 5.1.2600.1336 2,018,816 Sxs.dll IA-64 02-Feb-2004 23:02 6.0.2800.1338 8,347,648 Wshell32.dll x86 02-Feb-2004 23:02 5.1.2600.1336 676,864 Wsxs.dll x86 29-Jan-2004 00:57 5.1.2600.1337 586,752 Wxpsp2res.dll x86 29-Jan-2004 00:57 5.1.2600.1337 586,240 Xpsp2res.dll IA-64 10-Jan-2004 11:54 6.0.2800.1331 2,639,872 Comctl32.dll IA-64 03-Feb-2004 01:16 1,813 Controls.man 03-Feb-2004 01:16 623 Comctl.man
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.
Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. To configure the categories that are displayed by the ToolTip, modify the following registry subkeys:
|kbnosurvey kbarchive kbautohotfix kbhotfixserver kbwinxpsp2fix kbwinxppresp2fix kbqfe kbbug KB830411|