A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix. Note
If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note
The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.back to topPrerequisites
back to topRestart information
- The optimized version of this hotfix is a post-Office XP Service Pack 3 (SP3) hotfix. To install the hotfix, you must have Office XP SP3 installed.
For more information about Office XP SP3, click the following article number to view the article in the Microsoft Knowledge Base:
Description of Microsoft Office XP Service Pack 3
- The optimized version of this hotfix requires Microsoft Windows Installer 2.0 or later.
For more information about the Windows Installer requirement, click the following article number to view the article in the Microsoft Knowledge Base:
Office XP updates and patches released after September 2002 may require Windows Installer 2.0
- The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix with Microsoft Office XP Service Pack 2 (SP2). However, Microsoft has not tested this fix on Office XP SP2 to the same extent as on Office XP Service Pack 3. If you install this hotfix on a computer with Office XP SP2 installed, some file conflicts might occur. Microsoft supports this configuration, but we do not recommend this configuration.
You do not have to restart your computer after you apply this hotfix.back to topHotfix replacement information
This hotfix is replaced by a later hotfix.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
841540back to topRegistry information
Description of the Word 2002 post-Service Pack 3 hotfix package: May 17, 2004
You must create or modify a registry key to use one or more of the hotfixes that are contained in this package.
For more information about the registry keys, click the following article numbers to view the articles in the Microsoft Knowledge Base:
You cannot print color AutoShape objects as grayscale in Word 2002
"Word cannot save this file" error message when you try to save your changes in a Word 2002 document to DocsOpen
A hyperlink that is in a received e-mail message may not be valid if it is opened by a user who does not use Word 2002 as their e-mail editor
You receive the "Word did not save the document" message when you save a Word 2002 document in DocsOpen
Word 2002 stops responding and you receive an error message when you run a VBA macro that uses the .ReplaceAll property
Mail Merge data source opens or closes in Word 2002 each time that you click or press a key
Description of the Outlook 2002 post-Service Pack 3 hotfix package: May 17, 2004
Track changes do not appear when you open a document that contains revisions in Word 2002
Text may be missing when you view a Word document in different views or when you scroll the document in Word 2002
Hyperlink navigation to a Web site may cause an error dialog box to appear that says that a security problem occurred in Word 2002
After you use the mail merge feature, the text in a merged document is missing, corrupted, or damaged in Word 2002
Only the first occurrence of the NUMPAGES field is updated when you try to update the fields in the body of your Word 2002 document
Black bars appear in a Word 2002 document when a screen reader is active
You cannot review all the tracked changes in a Word 2002 document
840662back to topHotfix file information
You receive a security warning message when you open or when you save a document in Word 2002
This hotfix contains only those files that you must have to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone
tab in the Date and Time tool in Control Panel.
Date Time Size File name ----------------------------------------------------------------------- 05-May-2004 17:42 8,279,552 Winwordff.msp (Full-file/administrative) 05-May-2004 16:35 2,247,680 Winwordop.msp (Optimized)
After you install the hotfix, the global version of this fix has the file attributes (or later) that are listed in the following table.
Date Time Version Size File name -------------------------------------------------------- 26-Apr-2004 17:27 10.0.6712.0 10,627,784 Winword.exeNote
For more information about installing this hotfix, see the Readme.txt file that is included in the package.back to top