Article ID: 831215 - View products that this article applies to.
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When a user uses a roaming profile to log on to a Microsoft Windows 2000-based computer that has Windows 2000 Service Pack 4 (SP4) installed, a new folder that has a .usr extension is created for roaming profiles. Roaming profiles use the .usr folder instead of using the existing .pds folder on computers that have Windows 2000 SP4 or earlier installed.
This problem occurs because the CentralProfile registry entry is updated with a new profile path value when you install Windows 2000 SP4. The new profile path value does not include the path of the .pds folder. Therefore, when a user logs on by using a roaming profile, the profile is updated with the profile path value of the new .usr folder.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesNo prerequisites are required.
Restart requirementYou must restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 05-Nov-2003 19:51 5.0.2195.6824 42,256 Basesrv.dll 21-Sep-2003 00:45 5.0.2195.6824 236,304 Cmd.exe 05-Nov-2003 19:51 5.0.2195.6824 222,992 Gdi32.dll 05-Nov-2003 19:51 5.0.2195.6867 711,440 Kernel32.dll 05-Nov-2003 19:51 5.0.2195.6824 54,032 Mpr.dll 05-Nov-2003 19:51 5.0.2195.6860 334,096 Msgina.dll 05-Nov-2003 19:51 5.0.2195.6824 90,232 Rdpwd.sys 30-Sep-2003 20:56 5.0.2195.6826 5,298,176 Sp3res.dll 05-Nov-2003 19:51 5.0.2195.6869 380,176 User32.dll 05-Nov-2003 19:51 5.0.2195.6871 389,392 Userenv.dll 31-Oct-2003 03:02 5.0.2195.6869 1,628,816 Win32k.sys 21-Sep-2003 00:44 5.0.2195.6824 182,032 Winlogon.exe 05-Nov-2003 19:51 5.0.2195.6826 243,984 Winsrv.dll 05-Nov-2003 19:51 5.0.2195.6867 711,440 Kernel32.dll 31-Oct-2003 03:02 5.0.2195.6869 1,628,816 Win32k.sys 05-Nov-2003 19:51 5.0.2195.6826 243,984 Winsrv.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/816915/ )New naming schema for Microsoft Windows hotfix packages
(https://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 831215 - Last Review: October 26, 2013 - Revision: 1.6