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"Windows cannot connect to the domain" error message when you try to log on to a Windows NT Server 4.0 domain

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

SYMPTOMS
When you try to use a Windows XP computer to log on to a Windows NT Server 4.0 domain, you may receive the following error message:
Windows cannot connect to the domain, either because the domain controller is down or otherwise unavailable, or because your computer account was not found. Please try again later. If this message continues to appear, contact your System Administrator for assistance.
The following event ID message is logged in the Windows XP system event log:


Event ID: 3210
Source: NETLOGON
Description: Failed to authenticate with \\DOMAINDC, a Windows NT domain controller for domain DOMAIN, and therefore this computer might deny logon requests. This inability to authenticate might be caused by another computer on the same network using the same name or the password for this computer account is not recognized. If this message appears again, contact your system administrator.

The following event ID message is logged in the event log of the Windows NT Server 4.0 domain controller where you tried to log on:


Event ID: 5723
Source: NETLOGON
Description: The session setup from the computer computername failed because there is no trust account in the security database for this computer. The name of the account referenced in the security database is computername$

CAUSE
This problem occurs because F-Secure Anti-Virus version 5.3 is not compatible with Windows XP.
RESOLUTION
To resolve this problem, upgrade to latest version of the F-Secure antivirus software (that is, F-Secure Anti-Virus version 5.31, F-Secure Anti-Virus version 5.4, or higher).
For additional information about how to log on to a Windows NT 4.0 domain, click the following article number to view the article in the Microsoft Knowledge Base:
810497 "System cannot log you on to this domain" error message when you try to log on to a Windows NT 4.0 domain
WORKAROUND
To work around this problem, turn off or remove F-Secure Anti-Virus version 5.3.
MORE INFORMATION
If you resolve this problem when you remove or turn off F-Secure Anti-Virus version 5.3, contact F-Secure for additional information about this problem and how to resolve it.
For more information, visit the following F-Secure Web site: http://www.f-secure.com
REFERENCES
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
810497 "System cannot log you on to this domain" error message when you try to log on to a Windows NT 4.0 domain
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
318266 A Windows XP client cannot log on to a Windows NT 4.0 domain
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
F-secure Fsecure AntiVir ID3210 ID5723
Properties

Article ID: 831348 - Last Review: 12/01/2007 02:03:23 - Revision: 2.8

  • Microsoft Windows XP Professional x64 Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Tablet PC Edition
  • Microsoft Windows NT Server 4.0 Standard Edition
  • Microsoft Windows NT Server 4.0, Terminal Server Edition
  • Microsoft Windows NT Server 4.0 Enterprise Edition
  • KB831348
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