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FIX: A WebDAV request to IIS causes a 500 internal server error

Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
When a client sends a Web Distributed Authoring and Versioning (WebDAV) request to a Microsoft Internet Information Services (IIS) server, a 500 internal server error may occur. The same request may succeed at other times.

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.


This hotfix requires Windows 2000 Service Pack 4

Restart Requirement

You must restart your computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this Hotifx has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
DateTimeVersionSizeFile name
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
More information
This problem is more likely to occur when the WebDAV request accesses a resource that is located in a folder that has a long path on the operating system. For example, the problem is more likely to occur when a document is located in the C:\Root\Data\WebDAV\Documents\MyData folder than when a document is located in the C:\Root folder.
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Article ID: 831711 - Last Review: 06/20/2014 08:37:00 - Revision: 2.0

  • kbhotfixserver kbqfe kbbug kbwin2000presp5fix kbfix KB831711