When you try to open a file from a network location in one of the Microsoft Office programs listed in the "Applies To" section of this article, the Office program may run very slowly or may appear to stop responding (hang).
For more information about a similar situation, click the following article number to view the article in the Microsoft Knowledge Base:
2570623 Excel 2003 Office File Validation (OFV) opens workbooks slower across the network
This behavior may occur if the connection to the network location is lost during the time that your Office program is opening the file.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
After you select the key that is specified in step 4, point to New on the Edit menu, and then click DWORD Value.
Type EnableShellDataCaching, and then press ENTER.
Right-click EnableShellDataCaching, and then click Modify.
In the Value data box, type 1, and then click OK.
Note Any non-zero number in the Value data box will turn on caching. A zero number or blank (default) will turn off caching.
On the File menu, click Exit to quit Registry Editor.
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Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.
This situation may occur after you click Open in the Open dialog box (on the File menu, click Open) to open a file from a network location (for example, a network server). During the process of opening the file, you lose your network connection or the network location that contains the file that you are trying to open goes down. During the process of opening the file, your Office program tries to add the file name and the path information of the file that you are trying to open to the Windows recent file list. Because the network location (path) does not now exist, the Office program may run slowly and may appear to stop responding (hang).
Note This situation may also occur if your connection to your network is slow because your Office program has to make multiple queries to the network to obtain the correct file information.