Windows 2000 may take a long time to start up and Terminal Services may be in an incorrect state

This article has been archived. It is offered "as is" and will no longer be updated.
When you start Microsoft Windows 2000, you may have to wait as long as 20 minutes before the computer the startup is completed. Additionally, Terminal Services may start in an incorrect state.
This problem occurs because all the following conditions are true:
  • Your computer has been updated to Microsoft Windows 2000 Service Pack 4 (SP4).
  • You have installed the hotfix that resulted in the installation of version 5.0.2195.6797 of the Lsasrv.dll file.
  • The Service Control Manager is set to start a protected service, such as the Protected Storage service.
827531 Random 1168 event messages are logged after you install Windows 2000 Service Pack 4

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


You must have Microsoft Windows 2000 Service Pack 4 (SP4) and the hotfix that is described in article 827531 installed before you apply this update.

Restart requirement

You must restart your computer after you apply this update.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size       File name   ----------------------------------------------------------   06-Dec-2003  00:22  5.0.2195.6824    124,688  Adsldp.dll          06-Dec-2003  00:22  5.0.2195.6824    132,368  Adsldpc.dll         06-Dec-2003  00:22  5.0.2195.6824     63,760  Adsmsext.dll        06-Dec-2003  00:22  5.0.2195.6876    381,712  Advapi32.dll        06-Dec-2003  00:22  5.0.2195.6866     69,904  Browser.dll         06-Dec-2003  00:22  5.0.2195.6824    136,464  Dnsapi.dll          06-Dec-2003  00:22  5.0.2195.6876     96,528  Dnsrslvr.dll        06-Dec-2003  00:22  5.0.2195.6866     47,376  Eventlog.dll        06-Dec-2003  00:22  5.0.2195.6871    148,240  Kdcsvc.dll          05-Nov-2003  19:32  5.0.2195.6871    205,584  Kerberos.dll        21-Sep-2003  00:32  5.0.2195.6824     71,888  Ksecdd.sys   06-Dec-2003  00:02  5.0.2195.6880    511,248  Lsasrv.dll          06-Dec-2003  00:02  5.0.2195.6880     33,552  Lsass.exe           17-Oct-2003  00:33  5.0.2195.6866    114,960  Msv1_0.dll          06-Dec-2003  00:22  5.0.2195.6866    307,984  Netapi32.dll        06-Dec-2003  00:22  5.0.2195.6863    361,232  Netlogon.dll        06-Dec-2003  00:22  5.0.2195.6874    931,600  Ntdsa.dll           06-Dec-2003  00:22  5.0.2195.6876    392,464  Samsrv.dll          06-Dec-2003  00:22  5.0.2195.6824    113,936  Scecli.dll          06-Dec-2003  00:22  5.0.2195.6824    259,856  Scesrv.dll          06-Nov-2003  22:29  5.0.2195.6870  5,847,552  Sp3res.dll          06-Dec-2003  00:22  5.0.2195.6824     48,912  W32time.dll         21-Sep-2003  00:32  5.0.2195.6824     57,104  W32tm.exe           06-Dec-2003  00:22  5.0.2195.6869    126,224  Wldap32.dll      
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
824684 Description of the standard terminology that is used to describe Microsoft software updates

Article ID: 833123 - Last Review: 10/26/2013 20:26:06 - Revision: 3.6

Microsoft Windows 2000 Advanced Server, Microsoft Windows 2000 Professional Edition, Microsoft Windows 2000 Server

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