The Microsoft Exchange Information Store service unexpectedly stops responding

This article has been archived. It is offered "as is" and will no longer be updated.
Symptoms
The Microsoft Exchange Information Store service (Store.exe) unexpectedly stops responding.
Resolution
To resolve this problem, obtain the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
870540 Availability of the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup
Component: WEB CLIENT\OTHER

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date         Time   Version     Size      File name----------------------------------------------------------------13-Jan-2004  12:40  6.0.6557.0  3,919,872 Cdoex.dll15-Dec-2003  17:01                 12,720 Ctrl_calendarview20.htc15-Dec-2003  17:01                 91,631 Ctrl_calendarview20.js13-Jan-2004  12:34  6.0.6557.0    856,064 Davex.dll13-Jan-2004  12:34  6.0.6557.0     53,248 Davexpc.dll13-Jan-2004  12:30  6.0.6557.0    131,072 Drviis.dll13-Jan-2004  12:31  6.0.6557.0    577,536 Dsaccess.dll12-Jan-2004  19:55  6.0.6557.0    184,320 Dscmsg.dll12-Jan-2004  19:55  6.0.6557.0    962,560 Emsmdb32.dll13-Jan-2004  12:34  6.0.6557.0  2,179,072 Ese.dll13-Jan-2004  12:34  6.0.6557.0     40,960 Eseperf.dll15-Dec-2003  17:06                  6,991 Eseperf.hxx13-Jan-2004  12:34                391,634 Eseperf.ini13-Jan-2004  12:40  6.0.6557.0  3,575,808 Excdo.dll13-Jan-2004  12:30  6.0.6557.0     90,112 Eximap4.dll13-Jan-2004  12:31  6.0.6557.0    262,144 Exmime.dll12-Jan-2004  19:34  6.0.6557.0    176,128 Exnntp.dll13-Jan-2004  12:34  6.0.6557.0    143,360 Exodbesh.dll13-Jan-2004  12:34  6.0.6557.0     57,344 Exodbpc.dll13-Jan-2004  12:34  6.0.6557.0    200,704 Exodbprx.dll13-Jan-2004  12:34  6.0.6557.0  2,179,072 Exoledb.dll13-Jan-2004  12:29  6.0.6557.0     81,920 Exosal.dll13-Jan-2004  12:30  6.0.6557.0     32,768 Expop3.dll13-Jan-2004  12:31  6.0.6557.0     32,768 Exproto.dll13-Jan-2004  12:34  6.0.6557.0    307,200 Exprox.dll12-Jan-2004  19:58  6.0.6557.0    143,360 Exschema.exe13-Jan-2004  12:33  6.0.6557.0    331,776 Exsmtp.dll12-Jan-2004  20:00  6.0.6557.0    675,840 Exwform.dll12-Jan-2004  19:35  6.0.6557.0    180,224 Exwin32.dll12-Jan-2004  19:58  6.0.6557.0     40,960 Febecfg.dll13-Jan-2004  12:30  6.0.6557.0     32,768 Iisif.dll13-Jan-2004  12:31  6.0.6557.0    135,168 Iisproto.dll13-Jan-2004  12:31  6.0.6557.0     61,440 Imap4be.dll12-Jan-2004  20:01  6.0.6557.0    319,488 Imap4evt.dll12-Jan-2004  19:59  6.0.6557.0    126,976 Imap4fe.dll13-Jan-2004  12:30  6.0.6557.0    126,976 Imap4svc.dll13-Jan-2004  12:31  6.0.6557.0     40,960 Jcb.dll12-Jan-2004  19:35  6.0.6557.0     49,152 Mdbevent.dll12-Jan-2004  19:52  6.0.6557.0  2,289,664 Mdbmsg.dll12-Jan-2004  19:36  6.0.6557.0     32,768 Mdbrole.dll12-Jan-2004  19:55  6.0.6557.0    909,312 Mdbsz.dll13-Jan-2004  12:31  6.0.6557.0     24,576 Mdbtask.dll12-Jan-2004  19:34  6.0.6557.0    151,552 Nntpex.dll13-Jan-2004  12:29  6.0.6557.0     94,208 Peexch50.dll13-Jan-2004  12:29  6.0.6557.0    413,696 Phatcat.dll13-Jan-2004  12:30  6.0.6557.0     36,864 Pop3be.dll12-Jan-2004  20:01  6.0.6557.0    303,104 Pop3evt.dll12-Jan-2004  20:00  6.0.6557.0     24,576 Pop3fe.dll13-Jan-2004  12:29  6.0.6557.0     73,728 Pop3svc.dll12-Jan-2004  20:01  6.0.6557.0    163,840 Protomsg.dll13-Jan-2004  12:31  6.0.6557.0    532,480 Reapi.dll13-Jan-2004  12:33  6.0.6557.0    311,296 Resvc.dll13-Jan-2004  12:30  6.0.6557.0  4,669,440 Store.exe12-Jan-2004  20:00  6.0.6557.0  3,735,552 Wmtemplates.dll
Note Because of file dependencies, this hotfix requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 How to obtain the latest Exchange 2000 Server service pack
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Stack output

When this problem occurs, the Microsoft Customer Connection and Satisfaction Tools or the Windows Error Reporting service may log a call stack that is similar to the following:
ChildEBP RetAddr4175de14 61a1c74b EXOLEDB!ScCommonRedirect+0x1a54175dea8 61a032c5 EXOLEDB!ScRemoveFromCalendar+0x42e4175deec 6196b343 EXOLEDB!ScProcessWebMailMessageGet+0x31f4175df50 61963484 EXOLEDB!CGetRequest::ScDoWebMailMessageGet+0x11a4175df54 61963aea EXOLEDB!CGetRequest::ScDoWebMailGet+0x664175df78 619637ad EXOLEDB!CGetRequest::ScExecute+0x22a4175effc 6195dfb8 EXOLEDB!ScCmdGet+0x234175f01c 6195dbc0 EXOLEDB!ScDispatchRequest+0x20b4175fed0 6195da9a EXOLEDB!CDavServer::ProcessItem+0x944175fee8 62f22036 EXOLEDB!CDavServer::HrEpoxyReqHandler+0x744175ff14 62f21de2 EPOXY!CEpoxyQ::DispatchRequest+0xbd4175ff5c 62f2225f EPOXY!CEpoxyQ::IOCPNotification+0x1254175ff6c 61bd1247 EPOXY!CEpoxyQ::Invoke+0x134175ffb4 77e66523 MDBTASK!MdbTaskPoolThread+0x224175ffec 00000000 KERNEL32!BaseThreadStart+0x52
Properties

Article ID: 833841 - Last Review: 10/26/2013 10:40:00 - Revision: 3.0

Microsoft Exchange 2000 Server Standard Edition

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